Results 131 to 140 of about 320,173 (310)
Determinants of internal service quality and the relationship with internal customer satisfaction
African Journal of Business Management, 2012 The study seeks to contribute to the knowledge relating to internal service quality by adapting an instrument to measure internal service quality within a functional unit based on the perceptions of internal employees (receivers of service). Whilst service quality and its antecedents have been widely researched through literature and addressed in ...
openaire +1 more source
Understanding customer satisfaction based on the way they evaluate service delivery [PDF]
, 2018 With the development of society, the service industry has become the pillar of the world economy. People's demand for service products is getting higher and higher because people are becoming increasing lazy.
Abarashi, Jamal, Li, Jiqiu
core
Green Talk, Costly Walk: The Financial Cost of Greenwashing
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates the financial consequences of greenwashing, operationalized as the misalignment between ESG disclosure and actual ESG performance. While prior research has explored the reputational and ethical dimensions of greenwashing, its impact on firms' cost of debt remains underexamined.
S. Taddeo, A. Regoli, O. Weber, R. Carè
wiley +1 more source
Segmentation of Employee Perceptions in Relation to Corporate Social Responsibility Practices [PDF]
Expert Journal of Business and Management, 2013 Sustainability is changing the competitive landscape and reshaping the opportunities and threats that companies face. However, for companies to become green they need employees to develop, believe and engage with these initiatives.
Alin OPREANA
doaj
Health and safety in hospitality [PDF]
, 2018 Health and safety involves rules and regulations at the workplace. It is important at workplaces to protect employers and employees from accidents and injuries.
Khadka, Nirjala, Murphy-Scanlon, Jenni
core
Drivers of Nature‐Related Investment Strategies Among Institutional Investors
Business Strategy and the Environment, EarlyView.ABSTRACT Institutional investors are increasingly responding to biodiversity loss through nature‐related investment strategies. Using survey data from 557 institutional investors, this study examines the drivers of strategy selection and how biodiversity risk is integrated across investor types, sizes, and regions.
Emma Olofsson
wiley +1 more source
Pengukuran Kepuasan Kontraktor Terhadap Kinerja Klien Pada Proyek Konstruksi Swasta [PDF]
, 2014 This study aims to quantify the importance and satisfaction index of private client. 33 variables have been used in this research and data have been gathered from 58 filled questioners from contractors.
Dwi H., Jati Utomo +3 more
core
The Influence of ESG Controversies on Financing Costs for European Companies: Does Culture Matter?
Business Strategy and the Environment, EarlyView.ABSTRACT This study examines the relationship between environmental, social, and governance (ESG) controversies and corporate financing costs, focusing on the moderating effect of national culture. It analyzes European companies listed on the STOXX 600 Index from 2016 to 2023.
Souad Brinette +2 more
wiley +1 more source
Sustainable Value Proposition Design in a Product-Service System [PDF]
, 2012 Many companies have started to add services to their tangible products in order to defend themselves from increased competition from low-cost economies.
Kristofer Nygren, Niclas Österlind
core
Business Strategy and the Environment, EarlyView.ABSTRACT The ongoing deterioration of environmental quality and depletion of natural resources call for urgent corporate action towards sustainability. This study examines how corporate ethics influence eco‐innovation outcomes among small‐ and medium‐sized enterprises (SMEs) in the Spanish electronic components industry, considering the mediating roles
José Luis Ferreras‐Méndez +1 more
wiley +1 more source