Results 231 to 240 of about 10,367 (258)
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Taking Internal Customer Satisfaction Seriously at the U.S. Customs Service
Public Productivity & Management Review, 1996Julianne Mahler, J. Thomas Hennessey
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INTERNAL CUSTOMER JOB SATISFACTION AND ROLE OF TQM PRACTICES
Far East Journal of Psychology and Business, 2012In Pakistan, industry both in manufacturing and industrial sector is facing a number of internal as well as external challenges to sustain and maintain their survival. Quality is the only way that enables them to face these challenges by utilizing the available talent to gain the competitive edge. This study aims to investigate the relationship between
Dr. Aamir Ijaz, Dr. Kee,DMH, S. M. Irfan
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THE EFFECTS OF INTERNAL CUSTOMER SATISFACTION TO EXTERNAL CUSTOMER SATISFACTION AND A RESEARCH
INTERNATIONAL REFEREED JOURNAL OF MARKETING AND MARKET RESEARCHES, 2014openaire +1 more source
Islamic banking and customer satisfaction in Pakistan: evidence from internal and external customers
Journal of Islamic Marketing, 2023Syed Tehseen Jawaid +1 more
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The attributes of internal customer satisfaction: employees perspectives
2018This study aims to find out the attributes of internal customer satisfaction in organizations. Specifically it determines the perception of employees about the attributes of internal customer satisfaction and factors influencing the same. Data collected from 86 respondents were analysed using descriptive statistics and factor analysis for frequencies ...
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ANALYSIS OF THE DETERMINANTS OF CUSTOMER SATISFACTION IN AN INTERNATIONAL MANUFACTURING FIRM
2011Today, applying an effective customer relationship management, which is one of the key processes of supply chain management, becomes a must to provide a sustainable competitive advantage. Customer relationship management is a customer-focused strategy, and it is based on collection, assessment and use of customer data.
SELİM, HASAN +2 more
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Internal marketing, service quality and perceived customer satisfaction
Journal of Islamic Marketing, 2021Mornay Roberts-Lombard
exaly
Internal customer satisfaction through involvement
Total Quality Management, 1999openaire +1 more source
The Relationship between Internal Satisfaction and External Satisfaction amongst Hotel Customers in Malaysia [PDF]
, 2012 This paper is focused on hotel customers' internal and external satisfaction. Some previous studies had only focused on the customers' external satisfaction and only a few studies had managed to link between the two variables. The study also looked into factors which may act as internal variables such as the employer-employee relationship, employee ...
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