Results 221 to 230 of about 10,367 (258)
Some of the next articles are maybe not open access.
Islamic banking and customer satisfaction in Pakistan: evidence from internal and external customers
Journal of Islamic Marketing, 2021PurposeThis study aims to find the determinants of internal and external customer satisfaction of Islamic banks of Pakistan through service quality indicators that are assurance, reliance, empathy, tangibility, responsiveness. Compliance has also been added as a determinant of customer satisfaction. In this study, customers are divided into two groups,
Syed Tehseen Jawaid +3 more
openaire +1 more source
Satisfaction of Internal Customers in a Public University Hospital
2019The objective of this study was to assess the internal quality of a university hospital by health professionals and its relation to job satisfaction. The survey was conducted in a university hospital in Attica. The sample was 131 employees consisting of medical, nursing, administrative and paramedical staff, with the method of random sampling.
Aspasia Goula +6 more
openaire +1 more source
Internal marketing, service quality and perceived customer satisfaction
Journal of Islamic Marketing, 2020PurposeThis study aims to explore the extent to which internal marketing influences employees’ perceived ability to deliver service quality in the Islamic banking industry in Oman. Additionally, the influence of perceived service quality on perceived customer satisfaction is established.Design/methodology/approachData was obtained from retail banking ...
Leigh De Bruin +2 more
openaire +1 more source
Determinants of Customer Satisfaction at the San Francisco International Airport
Journal of Tourism & Hospitality, 2019This study attempts to determine the overall satisfaction factors from airline passengers at the San Francisco International Airport (SFO), using the classification method of random forest. The analysis is based on the 2014 annual survey conducted by SFO that collects data on passenger demographics and satisfaction with airport facilities and services.
Ashok K. Singh +2 more
openaire +1 more source
Part I: Satisfying internal customers: The link to external customer satisfaction
Planning Review, 1992In the Eighties, U.S. business learned important new skills for identifying and satisfying external customers. Inevitably, this experience led to a recognition that the needs of internal work processes and internal customers were critical to external service delivery.
openaire +1 more source
The effects of aesthetics on internal customer satisfaction/motivation
2019Σκοπός της μελέτης είναι η διερεύνηση της αισθητικής του εργασιακού χώρου και η επίδρασή του στα: α) δημιουργία των συναισθημάτων της ευχαρίστησης, της διέγερσης και της κυριαρχίας, β) της συμμετοχής στην εργασία και γ) της ικανοποίησης από την εργασία.
openaire +1 more source
Orientation on internal customer satisfaction in public administration
Studia Administracji i BezpieczeństwaIn the modern world, there is a constant increase in the role and importance of the customer who is achieving a dominant position in mutual relations in the organization. The situation is also noticeable in the public administration sector, where activities related to improving the functioning of the office, customer service and customer satisfaction ...
openaire +1 more source
Competitiveness and Customer Satisfaction for The Sustainability of Batangas International Port
International Journal of Basic and Applied SciencesThis study investigates the interrelationship between competitiveness and customer satisfaction as essential components for ensuring the sustainability of Batangas International Port (BIP). Utilizing a descriptive–correlational design, 130 stakeholders comprising shipping line representatives, importers, and customs brokers participated through a ...
openaire +1 more source
Beyond Satisfaction - Internal Service Barometer for measuring customer satisfaction
2022Bernhold, Torben +3 more
openaire +1 more source