Results 271 to 280 of about 320,173 (310)

Part I: Satisfying internal customers: The link to external customer satisfaction

Planning Review, 1992
In the Eighties, U.S. business learned important new skills for identifying and satisfying external customers. Inevitably, this experience led to a recognition that the needs of internal work processes and internal customers were critical to external service delivery.
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Satisfaction of Internal Customers in a Public University Hospital

2019
The objective of this study was to assess the internal quality of a university hospital by health professionals and its relation to job satisfaction. The survey was conducted in a university hospital in Attica. The sample was 131 employees consisting of medical, nursing, administrative and paramedical staff, with the method of random sampling.
Aspasia Goula, Theodoros Markou, George Pierrakos, Dimitra Latsou, Sofia Dimakou, Aggeliki Stamouli, Chrysostomos Natsis   +6 more
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A customer satisfaction index model for international tourist hotels: Integrating consumption emotions into the American Customer Satisfaction Index

International Journal of Hospitality Management, 2013
Abstract This study integrates consumption emotions into the American Customer Satisfaction Index (ACSI) model to propose a hotel customer satisfaction index (H-CSI) model that can be applied to estimate customer satisfaction toward international tourist hotels. The H-CSI scale items were designed based on reference to the relevant literature and the
W.J. Deng, M.L. Yeh, M.L. Sung
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Orientation on internal customer satisfaction in public administration

Studia Administracji i Bezpieczeństwa
In the modern world, there is a constant increase in the role and importance of the customer who is achieving a dominant position in mutual relations in the organization. The situation is also noticeable in the public administration sector, where activities related to improving the functioning of the office, customer service and customer satisfaction ...
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INTERNAL CUSTOMER JOB SATISFACTION AND ROLE OF TQM PRACTICES

Far East Journal of Psychology and Business, 2012
In Pakistan, industry both in manufacturing and industrial sector is facing a number of internal as well as external challenges to sustain and maintain their survival. Quality is the only way that enables them to face these challenges by utilizing the available talent to gain the competitive edge. This study aims to investigate the relationship between
Dr. Aamir Ijaz, Dr. Kee,DMH, S. M. Irfan
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Beyond Satisfaction - Internal Service Barometer for measuring customer satisfaction

2022
Bernhold, Torben, Wiesweg, Niklas, Löhmer, Thomas, Lill, Susanne   +3 more
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The effects of aesthetics on internal customer satisfaction/motivation

2019
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Taking Internal Customer Satisfaction Seriously at the U.S. Customs Service

Public Productivity & Management Review, 1996
Julianne Mahler, J. Thomas Hennessey
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The attributes of internal customer satisfaction: employees perspectives

African Journal of Finance and Management, 2018
This study aims to find out the attributes of internal customer satisfaction in organizations. Specifically it determines the perception of employees about the attributes of internal customer satisfaction and factors influencing the same. Data collected from 86 respondents were analysed using descriptive statistics and factor analysis for frequencies ...
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Customer satisfaction increase through internal marketing in hotel

2000
The actual development of marketing theory and practice shows that the winning over of regular buyers and users of goods and their satisfaction as the indicators of the quality of the managing activities of a company are gaining an increasingly important role in both the strategic and in the operative sense.
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