Results 271 to 280 of about 512,812 (340)

Probing the intrinsic mechanism and evolution characteristics of online shopping customer satisfaction via text mining of online reviews. [PDF]

PLoS One
Wang M, Kong R, Wang Y.
europepmc   +1 more source

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Internal marketing, service quality and perceived customer satisfaction

Journal of Islamic Marketing, 2020
PurposeThis study aims to explore the extent to which internal marketing influences employees’ perceived ability to deliver service quality in the Islamic banking industry in Oman. Additionally, the influence of perceived service quality on perceived customer satisfaction is established.Design/methodology/approachData was obtained from retail banking ...
Leigh De Bruin, Mornay Roberts-Lombard, Christine De Meyer-Heydenrych   +2 more
openaire   +2 more sources

Islamic banking and customer satisfaction in Pakistan: evidence from internal and external customers

Journal of Islamic Marketing, 2021
PurposeThis study aims to find the determinants of internal and external customer satisfaction of Islamic banks of Pakistan through service quality indicators that are assurance, reliance, empathy, tangibility, responsiveness. Compliance has also been added as a determinant of customer satisfaction. In this study, customers are divided into two groups,
Syed Tehseen Jawaid, Aamir Hussain Siddiqui, Rabia Kanwal, Hareem Fatima   +3 more
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Orientation on internal customer satisfaction in public administration

Studia Administracji i Bezpieczeństwa
In the modern world, there is a constant increase in the role and importance of the customer who is achieving a dominant position in mutual relations in the organization. The situation is also noticeable in the public administration sector, where activities related to improving the functioning of the office, customer service and customer satisfaction ...
Sabina Ren
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Measuring internal customer satisfaction

Managing Service Quality: An International Journal, 2000
Identifies two empirically derived measures of internal customer support used to assess team effectiveness from the perspective of the team’s internal customers. The measures, personal service and technical competence, are based on analysis of the responses of 465 individuals representing 150 internal customer teams.
G. Ronald Gilbert
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Customer Satisfaction and Internal Control

SSRN Electronic Journal, 2023
ABSTRACT We investigate whether firms’ ineffective internal control over financial reporting is associated with customer satisfaction, measured by product ratings on Amazon.com. Internal control weaknesses will likely corrupt the information environment, compromise coordination, and divert corporate resources to address the control ...
Ting Chen, Xiaotao Kelvin Liu, Chi Wan, Yakun Wang   +3 more
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Internal corporate social responsibility and customer-oriented organizational citizenship behavior: the mediating roles of job satisfaction, work-family facilitation, life satisfaction, and the moderating role of organizational tenure

Journal of Sustainable Tourism, 2023
Drawing on social exchange theory, this study examines the relationship between internal corporate social responsibility (CSR) and hospitality employees’ customer-oriented organizational citizenship behavior (CO-OCB).
Aubrey Tang, T. Luu, Wen-Kuo Chen, Su-Chuan Liu   +3 more
semanticscholar   +1 more source

THE EFFECTS OF INTERNAL CUSTOMER SATISFACTION TO EXTERNAL CUSTOMER SATISFACTION AND A RESEARCH

INTERNATIONAL REFEREED JOURNAL OF MARKETING AND MARKET RESEARCHES, 2014
Seher Karadeniz
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Role of internal service quality in enhancing patient centricity and internal customer satisfaction

International Journal of Pharmaceutical and Healthcare Marketing, 2018
Purpose The purpose of this paper is to identify the antecedents and outcomes of internal service quality (ISQ) in a health-care environment. The relationships among the heterogeneous health-care environment, coordinated care, perceived organisational ...
G. Prakash, S. Srivastava
semanticscholar   +1 more source

The Impact of Innovation Management on Customer Satisfaction in the advertising industry in the Kingdom of Bahrain

International Journal of Green Management and Business Studies, 2023
Customer satisfaction is one of the major challenges for all companies at any industry. Advertising industry is one of those who provide varies services to customers and looking forward to meeting their expectations.
Ahmed Sayed Abdelrahman Ahmed
semanticscholar   +1 more source