Results 61 to 70 of about 8,506 (219)
ITIL (R) - General Overview [PDF]
, 2015 The paper presents the reader into the issue of ITIL (R) and provides it as a basic overview of the concepts, terminology and philosophyof IT Service management. All this information is contained in 5 key ITIL (R) publications on around 1400 pages.
Jašek, Roman +5 more
core +1 more source
Sistemasi: Jurnal Sistem InformasiThe rapid development of digital banking services necessitates continuous service quality improvement to ensure that user experiences remain aligned with evolving needs and expectations.
Talmi Gam, Rudi Latuperissa
doaj +1 more source
A APLICAÇÃO DE BUSINESS INTELLIGENCE NA GERÊNCIA DE INCIDENTES DO ITIL
Competência, 2015 Com o aumento das boas práticas da área de Tecnologia da Informação (TI) nas empresas, faz-se necessário um gerenciamento das informações com o intuito de aumentar a eficiência de seus serviços.
Milena de Avila Peres +4 more
doaj +1 more source
Decolonizing IT governance in international non‐governmental organisations: An Ubuntu approach
Information Systems Journal, Volume 35, Issue 1, Page 163-208, January 2025.Abstract IT has an enormous potential to democratise, equalise and decolonize development aid; however, the right IT governance is needed to actualize this potential. Such governance must align with the general efforts in development work to decolonize and eradicate adverse power imbalances.
Marie‐E. Zubler +2 more
wiley +1 more source
ITIL - Az informatikai szolgáltatás módszertana [PDF]
, 2016 Dolgozatomban bemutatásra kerültek az ITIL fő folyamatai és általam is használt szolgáltatásmenedzsment szoftverek. Egy ITIL adoptálása számtalan előnnyel jár.
Ungai, Gusztáv
core
ITIL Foundation essentials ITIL 4 edition [PDF]
, 2020 ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts.
Agutter, Claire
core
Evaluación de herramientas de software libre para la gestión de incidentes basado en ITIL, utilizando las normas de calidad ISO/IEC 25000 [PDF]
, 2021 Tesis previa la obtención del título de Magister en Tecnologías de la InformaciónEscoger una herramienta de software para implementar en una organización no es tarea fácil debido a que actualmente existen variedad de aplicaciones que realizan las mismas ...
Reyes Vélez, Leonardo Gabriel
core
Virtual Team Management Framework: A Qualitative Study
Human Behavior and Emerging Technologies, Volume 2025, Issue 1, 2025.Virtual teams (VTs) are groups of people who work interdependently towards a common goal across geographical, temporal, and organizational boundaries, using technology to communicate and collaborate. Business competition, globalization, and rapid advancement in information and communication technology have propelled the growing prevalence of VTs.
Ali El Idrissi +2 more
wiley +1 more source
KNOWLEDGE MANAGEMENT WITHIN ITIL [PDF]
How people work requires knowledge and knowledge management is the fundamental glue that binds an IT organization and transitions it from good to great.
Dan Constantin TOFAN
core
Intelligent Management Frameworks for Global Cooperation
International Journal of Intelligent Systems, Volume 2025, Issue 1, 2025.This paper presents the definition, use, and evaluation of intelligent management frameworks for global cooperation. The research work brings new concepts and ideas to design new management models and artificial intelligence solutions in sustainable environments.
Ana M. Gonzalez de Miguel +2 more
wiley +1 more source