Results 151 to 160 of about 8,229 (189)

Perbaikan Pelayanan Jasa dengan Menggunakan Model Kano

Bandung Conference Series: Industrial Engineering Science, 2023
Abstract. Barbershop not only provides haircut services, but also provides services that support the appearance of men. Hairnerds Studio Bandung is a company engaged in haircut services and is a branch of Hairnerds Studio Jakarta. However, after the opening of Hairnerds Studio Bandung branch, based on data obtained from April 2019 – November 2020 ...
Meidiana Vinda RP, null M Dzikron
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Classifying customer requirements using Kano model and Kano map: the case of hospital services

International Journal of Productivity and Quality Management, 2017
The aim of this research is to investigate the application of the Kano model and Kano map in classifying patients' requirements in Goldis Hospital of Shahinshahr as a public hospital. For this purpose, a Servqual-based Kano questionnaire has been developed and filled by 153 patients of the hospital.
Arash Shahin, Sajad Akasheh
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Validität des Kano-Modells

2000
Die Unterscheidung zwischen Validitat und Reliabilitat wird in der Literatur unterschiedlich gehandhabt. Die folgende Unterteilung der Validitat ist in der testtheoretischen Literatur am weitesten verbreitet.330 a) Inhaltsvaliditat: Gewahrleistung, dass die Items eine reprasentative Stichprobe des interessierenden Merkmalbereiches darstellen.
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Preiszufriedenheit — Prospect Theory oder Kano-Modell?

2002
Obwohl es unbestritten ist, dass der Preis eines Produktes oder einer Dienstleistung ein wesentliches Kaufkriterium ist, erhalt die Preiszufriedenheit sowohl in der wissenschaftlichen Literatur als auch in der Praxis wenig Aufmerksamkeit.
Kurt Matzler, Natascha Pramhas
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Reliabilität des Kano-Modells

2000
Valide Messungen sind das sine qua non der Wissenschaft. Allgemein bezieht sich Validitat darauf, in welchem Mase ein Instrument das Konstrukt misst, das es zu messen vorgibt. Wenn bei den Messinstrumenten, die in einer Wissenschaftsdisziplin verwendet werden, nicht ein hoher Grad an Validitat nachgewiesen wird, handelt es sich um keine Wissenschaft ...
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SERVQUAL, the Kano Model and QFD

2016
The literature on service quality theory and SERVQUAL, the Kano model and QFD, as well as their integrated use in different service sectors are reviewed in this chapter. It is found out that integrating the three tools may yield valuable results that cannot be obtained by using either of them alone. The literature review also revealed that there are no
Low Sui Pheng, Zhu Rui
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Kritische Betrachtung des Kano-Modells

2000
In diesem Abschnitt soll das Kano-Modell kritisch betrachtet werden. Bei der praktischen Anwendung des Modells ergeben sich einige Schwierigkeiten.
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Evaluating factors affecting patient satisfaction using the Kano model

International Journal of Health Care Quality Assurance, 2019
Purpose Healthcare providers are increasing their focus on patient satisfaction and patient-oriented services as they play a significant role in managing rising costs, elevating service quality and establishing sustainable quality improvement strategies.
Tejaswi Materla, Elizabeth A. Cudney, Deborah Hopen   +2 more
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An Integrated Framework of Refined Kano's and Kano-CKM Models in Classifying Customer Requirements

Journal of Statistics and Management Systems, 2013
AbstractThis study proposed an integrated framework of applying refined Kano's model and Kano-CKM (Customer Knowledge Management) model in classifying customer requirements of Taiwan High Speed Rail in Taiwan. The traditional Kano's model does not take into account the degree of importance of quality attributes.
Hsin-Hung Wu, Jiunn-I Shieh, Yu-Mei Lu
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Kano Model’s Perspective of Library 2.0 Concept

SSRN Electronic Journal, 2010
Library service evolves with the advent of new technology. Possibilities of harnessing web based services are immense. Library 2.0 is a concept borrowed from Web 2.0. In other words, Library 2.0 technologies are mostly web 2.0 technologies. Kano had established that introduction of unexpected services leads to excitement. however, in due course of time
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