Results 211 to 220 of about 12,732 (237)
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Kano's Model: An Integrative Review of Theory and Applications to the Field of Hospitality and Tourism

Journal of Hospitality Marketing and Management, 2013
Amy M Gregory
exaly  

Increasing accuracy of the Kano model – a case study

Total Quality Management and Business Excellence, 2018
Peter Mądzik
exaly  

IPA–Kano model: A new tool for categorising and diagnosing service quality attributes

Total Quality Management and Business Excellence, 2012
Ying-Feng Kuo, Wei-Jaw Deng
exaly  

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