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Meningkatkan Loyalitas Melalui Kepuasan Pelanggan

, 2012
Khairul, Khairul, Yindrizal, Yindrizal
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DAMPAK KUALITAS PELAYANAN TERHADAP LOYALITAS KONSUMEN

Jurnal Sains Manajemen dan Bisnis Indonesia, 2018
Penelitian dengan judul Analisis Kualitas Pelayanan terhadap Loyalitas Konsumen (Studi Kasus Pada Bengkel Poer Variasi Jember)bertujuan untuk menguji pengaruh Bukti Fisik (Tangibles) (X1), Keandalan (Reliability) (X2), Daya Tanggap (Responsiveness) (X3), Jaminan (Assurance) (X4), dan Empati (Empathy) (X5) terhadap loyalitas konsumen Bengkel Poer ...
Sofiati, Iis, Qomariah, Nurul, Hermawan, Haris   +2 more
openaire   +2 more sources

LOYALITAS PELANGGAN PELABUHAN MERAK [PDF]

, 2021
Tujuan dari penelitian ini adalah untuk mengetahui pengaruh variabel service quality, trust dan customer satisfaction secara langsung terhadap customer loyalty. Serta pengaruh tidak langsung antara service quality dan customer satisfaction terhadap customer loyalty melalui variabel trust sebagai mediator.
openaire  

ANALISIS LOYALITAS KARYAWAN BUMN DI JEMBER

Jurnal Ilmiah Ekonomi Manajemen Jurnal Ilmiah Multi Science, 2022
Loyalitas karyawan adalah kesetiaan karyawan kepada perusahaan, sebagaimana ditunjukkan oleh komitmen terbaik mereka bagi perusahaan Banyaknya problematika yang dihadapi karyawan BUMN di Jember akibat dari kurangnya tenaga kerja, misalnya banyaknya beban kerja yang dilakukan dan mengharuskan beberapa karyawannya untuk menghandle pekerjaan yang ...
Dini Rahma Armelina, Maulidyah Amalina Rizqi   +1 more
openaire   +1 more source

Variabel Anteseden Loyalitas Pelanggan Cafe

Prosiding Seminar Nasional Forum Manajemen Indonesia - e-ISSN 3026-4499
This study aims to test and analyze the effect of product and service quality on customer satisfaction and loyalty. Using an explanatory perspective, the study describes the causal relationship between the variables studied. The quantitative methodology involves data collected from a randomly selected sample of 110 people who have visited Café ...
Asnawati Asnawati, Tetra Hidayati, M. Alwan Rosyidi   +2 more
openaire   +1 more source

Loyalita zákazníků retailingové firmy

2009
The objective of this bachelor thesis was to describe the principle of loyalty programs, to think about their value for customers and their impact on the customer's loyalty. The Bonus program, loyalty program of Česká spořitelna, is described in more detail as an example.
openaire   +1 more source

PENGARUH PROGRAM LOYALITAS TERHADAP KEPUASAAN PELANGGAN

Jurnal Ekonomi dan Bisnis (EK&BI)
This research aims to gather sufficient information about the impact of loyalty programs on customer satisfaction. This research method is a literature review based on several previous studies to answer the effect of loyalty programs on customer satisfaction. The results of this study indicate that loyalty programs have a significant effect on customer
Anggit Dyah Kusumastuti, Cludia Ipara Riswardini, Tia Hardiyanti   +2 more
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Analisis Kepuasan Konsumen dan harga terhadap Loyalitas Pelanggan

Journal of Economic Bussines and Accounting (COSTING), 2023
Dicky Jhoansyah
exaly  

PENGARUH EMPATI, ASSURANCE, DAN RESPONSIVENEES TERHADAP LOYALITAS PELANGGAN DI APOTEK INDAH SIMPANG SKPD

Hirarki Jurnal Ilmiah Manajemen Dan Bisnis, 2022
exaly  

Pengaruh Customer Relationship Management Terhadap Loyalitas Konsumen di Cold n' Brew

E-Journal Ekonomi Bisnis Dan Akuntansi, 2021
Minar Ferichani, Nuning Setyowati
exaly