Results 151 to 160 of about 940 (192)
Some of the next articles are maybe not open access.
The leniency of return policy and consumers’ repurchase intention in online retailing
Industrial Management and Data Systems, 2019PurposeThe purpose of this paper is to investigate the relationship between the repurchase intention of a customer and his/her perception of various aspects of an e-tailer’s product return process, such as leniency, fairness and quality of the return process.Design/methodology/approachThis research focuses on these aspects through the expectation ...
Seong-Jong Joo +2 more
exaly +2 more sources
Generation Y consumer online repurchase intention in Bangkok
International Journal of Retail and Distribution Management, 2019Purpose The rapid growth of e-commerce has encouraged online retailers to adapt to the purchase behaviour of Generation Y consumers. For this purchase, the purpose of this paper is to investigate Generation Y online consumer repurchase intention in Thai context based on Stimuli-Organism-Response (SOR) model.
Bing Zhu +2 more
exaly +2 more sources
An Integrated Model for Customer Online Repurchase Intention
Journal of Computer Information Systems, 2011The explosion of e-commerce activities required industry and academia to understand the key determinants of consumers' online repurchase intention.
Chao Wen, Victor R. Prybutok, Chenyan Xu
openaire +2 more sources
Service Transformation and Online Repurchase Intention
Proceedings of the Sixteenth International Conference on Electronic Commerce, 2014In order to specifically address the issue of customer retention in online marketplaces, and drawing from prior related work, we propose service quality, business value and customer loyalty as a three-stage service transformation that extends the impact of reputation to customer loyalty to retain customers.
Yu-Wei Hsu +2 more
openaire +1 more source
Factors influencing online auction repurchase intention
Internet Research, 2008PurposeThe purpose of this study is to integrate expectancy disconfirmation theory (EDT) to explore cognitive beliefs and affect influencing an individual's intention to repurchase in online marketplaces.Design/methodology/approachThe paper used EDT to conduct an empirical study and data were collected from a total of 303 bidders of online auctions.
Chia-Hui Yen, Hsi-Peng Lu
openaire +2 more sources
Determinants of customer repurchase intention in online shopping
Online Information Review, 2009PurposeThe purpose of this paper is to understand customers' repurchase intentions in online shopping. This study extends the technology acceptance model (TAM) by introducing e‐service quality dimensions, trust and enjoyment in the development of a theoretical model to study customers' repurchase intentions within the context of online shopping.Design ...
Chao-Min Chiu +3 more
openaire +1 more source
Determinants of Repurchase Intentions at Online Stores in Indonesia
International Journal of E-Business Research, 2018The rapid growth of the internet users in Indonesia poses a challenge to marketers to explore and develop the potential for e-commerce. In this article, consumer trust is expected to encourage customers to make repurchases in online stores. This article aims to build a determinant model of repurchase intention at online stores in Indonesia.
Rahmad Wijaya, Naili Farida, Andriyansah
openaire +1 more source
Elements affect online repurchase intentions of Malaysia's online shoppers
8th International Conference on e-Commerce in Developing Countries: With Focus on e-Trust, 2014Today, the internet is the significant tool of online shopping in all around the world. Online transaction systems make shopper possible to make payment for services or products utilizing the internet. The current paper purpose is to focus on the elements that can affect online repurchase intentions.
Gashti, Mohammad Ali Hajizadeh +5 more
openaire +1 more source
A Fresh Look on Determinants of Online Repurchase Intention
2022The e-commerce industry is continuously evolving and attained exponential growth as a result of the COVID 19-pandemic and the consequent lockdown. This has also generated possible changes in online consumer preferences. Although several studies have identified factors affecting online repurchase intention (ORI), a fresh look is required to identify key
Ir. Jagjeet Singh Sarban Singh +2 more
openaire +1 more source
Assessing Online Repurchase Intention in a Developing Country
International Journal of Strategic Decision Sciences, 2021This research investigates the factors that influence online repurchase intention in a developing country, focusing on Ghana. The study also investigates the unexplored effect of perceived value on user satisfaction and online repurchase intention. The survey method of data collection was employed.
openaire +1 more source