Results 261 to 264 of about 114,235 (264)

Customer satisfaction, service failure, and service recovery

2009
openaire   +1 more source

A study on the recovery experiences of employees’ vacation travel: Effects on tourism satisfaction, job satisfaction, and life satisfaction

International Journal of Tourism and Hospitality Research
Seulbi Choi, Kwang-Eik Cho
openaire   +1 more source

The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

Journal of Hospitality and Tourism Research, 2000
exaly  

The Influence of Marine Sport Resorts’ Service Recovery upon Recovery Satisfaction and Loyalty

Journal of Sport and Leisure Studies, 2016
openaire   +1 more source