Results 251 to 260 of about 114,235 (264)

Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sector

European Management Journal, 2017
Pinar Başgöze
exaly  

Service recovery and satisfaction: The moderating role of religiosity

2014
M Rashid, F Ahmad
openaire   +1 more source

The effects of service recovery justice perception on evangelism: Mediating role of recovery satisfaction

Korean Journal of Hospitality & Tourism, 2018
Lin-Zheng Bai, Jin-Soo Han
openaire   +1 more source

The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

Service Industries Journal, 2008
Concepción Varela-Neira, Rodolfo Vázquez-Casielles   +1 more
exaly  

Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels

International Journal of Hospitality Management, 2019
Peter Boxall, Gordon W Cheung
exaly  

Remedy or cure for service failure?

Business Process Management Journal, 2012
Aihie Osarenkhoe
exaly  

Informational or emotional? Exploring the relative effects of chatbots’ self-recovery strategies on consumer satisfaction

Journal of Retailing and Consumer Services
Peiyu Zhou
exaly  

Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction

Journal of Service Research, 2013
Zheng Fang, Xueming Luo
exaly  

The effect of recovery satisfaction on relationship exit intentions

The Academy of Customer Satisfaction Management
YiShuo Chen, Hong-Youl Ha
openaire   +1 more source

Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites

Journal of Retailing and Consumer Services, 2017
exaly