Results 231 to 240 of about 114,235 (264)
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Development and Evaluation of the Consumer Recovery Satisfaction Survey
International Journal of Therapy and Rehabilitation, 2011Objective: The purpose of this study was to develop and evaluate a consumer satisfaction instrument for its psychometric properties and utility as part of a mental health rehabilitation service's quality improvement strategy. Methods: The instrument was developed and evaluated qualitatively using the Nominal Group Technique and quantitatively using ...
Anthony Henderson +4 more
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Journal of Service Theory and Practice, 2020
PurposeThis study aims to explore whether frontline employees' service recovery performance as well as customers' recovery satisfaction (RS) act as mediating mechanisms that simultaneously transmit the positive influence of an integrated service recovery system (SRS) on customers' service loyalty (SL).Design/methodology/approachA total of 134 useable ...
Pallavi R. Kamath +2 more
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PurposeThis study aims to explore whether frontline employees' service recovery performance as well as customers' recovery satisfaction (RS) act as mediating mechanisms that simultaneously transmit the positive influence of an integrated service recovery system (SRS) on customers' service loyalty (SL).Design/methodology/approachA total of 134 useable ...
Pallavi R. Kamath +2 more
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The role of service recovery in HMO satisfaction.
Marketing health services, 1999Complaint handling and service recovery by HMOs may be more efficient to implement and more determinant of customer satisfaction and retention than other approaches such as improving access to care. The current findings are consistent with research on recovery efforts in other industries.
D, Sarel, H, Marmorstein
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Analysis of Customers’ Satisfaction on Disaster Recovery Outsourcing
Advanced Science and Technology Letters, 2013Disaster recovery is a used to backup data after disaster, such technology has turned into a key issue of all the industries depend on computer software system. Customers’ satisfaction of disaster recovery outsourcing is analyzed in this paper, the main factors are captured.
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Effects of Service Recovery on Customer Satisfaction and Loyalty
2016ABSTRACT: Purpose – This paper aims to contribute to a growing body of service recovery knowledge by examining the relationship between service recovery, consumer satisfaction and loyalty in a B2b logistics environment. Design/methodology/approach – A conceptual framework encompassing the concepts of service recovery, communication, customer ...
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Patient Compliance and Satisfaction with Nursing Care during Delivery and Recovery
Journal of Nursing Care Quality, 2002Quality of nursing care can be measured by patient satisfaction within a health care institution. Patient satisfaction incorporates the needs of the patients and the goals of their healthcare provider. Nursing and patient's perception of its care should include anticipatory guidance, patient involvement and mutual agreement of what the final medical ...
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The effects of service recovery on customer satisfaction
Korean Journal of Hospitality & Tourism, 2020Jung-Yun Yang +2 more
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How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context
Journal of Hospitality and Tourism Research, 2021Yaou Hu, Hyounae Min, Na Su
exaly
Workload is a critical factor influencing employees' recovery experiences, which in turn impact well-being and job satisfaction. This study examines the relationships between quantitative workload and four key recovery experiences: psychological detachment, mastery experiences, relaxation, and control over leisure time.
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