Results 241 to 250 of about 114,235 (264)

Satisfaction and post-purchase intentions with service recovery of online shopping websites: Perspectives on perceived justice and emotions

International Journal of Information Management, 2012
Ying-Feng Kuo
exaly  

Satisfaction with service recovery: Perceived justice and emotional responses

Journal of Business Research, 2009
Rodolfo Vázquez-Casielles
exaly  

Does service recovery affect satisfaction and customer loyalty? An empirical study of airline services

Journal of Air Transport Management, 2010
Yu-Wei Chang, Yu-Hern Chang
exaly  

Cultural Moderation in the Formation of Recovery Satisfaction Judgments: A Cognitive-Affective Perspective

Journal of Service Research, 2010
Klaus Schoefer
exaly  

The Impact of Process Recovery Communication on Customer Satisfaction, Repurchase Intentions, and Word-of-Mouth Intentions

Journal of Service Research, 2012
Yves Van Vaerenbergh, Bart Lariviere, Iris Vermeir   +2 more
exaly  

The Roles of Justice and Customer Satisfaction in Customer Retention: A Lesson from Service Recovery

Journal of Business Ethics, 2013
Tracy Jun-Feng Zhang
exaly  

Justice strategy options for increased customer satisfaction in a services recovery setting

Journal of Business Research, 2001
Beverley A Sparks, Janet R Mccoll-Kennedy   +1 more
exaly  

Recovery experiences and job satisfaction

2016
Lobo, F., Alves, Diana
openaire   +1 more source

Joint effect of service recovery types and times on customer satisfaction in lodging

Journal of Hospitality and Tourism Management, 2019
Dan Jin, Alei Fan, Howard Adler
exaly  

Customer satisfaction, service failure, and service recovery

2008
Anna S. Mattila, Heejung Ro
openaire   +1 more source