Results 61 to 70 of about 595,201 (259)

Customers’ Expectation, Satisfaction, and Repurchase Intention of Used Products Online: Empirical Evidence From China

SAGE Open, 2019
The trend to shop secondhand products (SHPs) is accelerating owing to a substantial interest of customers particularly toward online shopping of SHPs. Drawing on the expectation–confirmation model (ECM), this study aims to examine the relationships among
Muhammad Ashfaq, Jiang Yun, Abdul Waheed, Muhammad Shahid Khan, Muhammad Farrukh   +4 more
doaj   +1 more source

Managing the Efficiency–Satisfaction Trade‐Off: The Moderating Role of Corporate Social Responsibility in Legal Services

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT Digitalization has reshaped professional services, yet its impact on client satisfaction remains ambiguous. This study examines the efficiency‐satisfaction paradox in China's digitized legal services. Using 5,500 client assessments from 110 firms, we identify an inverted U‐shaped relationship between legal service efficiency (LSE) and customer
Wenjing Liu, Soo Jeong Hong
wiley   +1 more source

The Effect of Reputation on Online Repurchase Intention of Fruits/Vegetables in Indonesia With Emotional and Perceived Risk as Antecedent: Based on The Stimulus-Organism-Response Model

Jurnal Manajemen & Agribisnis, 2019
As the trend of online business shopping began to develop it is necessary to have a number of factors anticipated, among others, fresh vegetables/fruit online repurchase intention.
Amir Fikri, Rita Nurmalina, Mukhamad Najib, Megawati Simanjuntak   +3 more
doaj   +1 more source

The Power of Atmosphere, Gifts, and Interaction: Exploring Hedonic Value's Mediation in Repurchase Intention for Oppo Smartphones [PDF]

The purpose of this study is to investigate repurchase intention among Oppo smartphone users. The aim of the findings is to reveal the extent to which store atmosphere, gift promotions, and proactive interaction marketing directly and indirectly, through
Niken Suyanti,Budiyanto,Khuzaini
core   +1 more source

Consumers' Perceptions of South African Clothing retailers' Corporate Social Responsibility: A Triple Bottom Line and Gendered Perspective

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT This study examines the influence of consumers' perceptions of clothing retailers' corporate social responsibility (CSR) on word‐of‐mouth (WOM) and purchase intent in the South African emerging market context. Additionally, a gender comparison was conducted to explore potential differences in the relationship between consumers' CSR perceptions,
Gert D. Muller, Nadine C. Sonnenberg, Suné Donoghue   +2 more
wiley   +1 more source

THE INFLUENCE OF ELECTRONIC WORD OF MOUTH (EWOM), BRAND IMAGE, AND PRICE ON RE-PURCHASE INTENTION OF AIRLINE CUSTOMERS

Jurnal Aplikasi Manajemen, 2019
This research aims to investigate the factors which influence the Citilink customer’s repurchase intention. This research implements Electronic Word of Mouth (eWOM), brand image, and price as the independent variables that influence customer’s repurchase
Moh Erfan Arif
doaj   +1 more source

What Effects Repurchase Intention of Online Shopping

, 2017
The development of the internet raises opportunities for the marketing of a product and bring new forms for retail transactions, one of which is online shopping.
Lily Suhaily, Yasintha Soelasih
core   +1 more source

A Systems Thinking Approach for Modelling Sustainability Impacts and Paradoxes of Product‐Service Systems

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT In recent decades, manufacturing companies have increasingly adopted product‐service systems (PSSs) business models combining products and services. PSS solutions aim for greater sustainable performance across the triple bottom line (TBL) dimensions; however, the literature emphasises the significance of accurately assessing sustainability ...
Veronica Arioli, Maria Holgado, Roberto Sala, Fabiana Pirola, Giuditta Pezzotta   +4 more
wiley   +1 more source

The Influence of Transaction-Based Satisfaction and Experience-Based Satisfaction toward Repurchase Intention with Brand Image as Mediation Variable for Virtual Hotel Operator

Jurnal Aplikasi Manajemen
This research investigates the factors influencing the Virtual Hotel Operator (VHO) customer's repurchase intention. This research implements transaction-based and experience-based satisfaction as the independent variables influencing repurchase ...
Kalimasada Kalimasada, Ainur Rofiq, Mugiono Mugiono   +2 more
doaj   +1 more source

Winning Consumer Trust Through Supply Chain Responsibility Communication: How Certification, Disclosure, and Beneficiary Framing Shape Credibility

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT As stakeholders increasingly demand supply chain transparency, companies face a legitimacy paradox: disclosing supply chain responsibility (SR) information is necessary to meet stakeholder expectations, yet disclosure can invite scrutiny rather than build credibility.
Julia Hartmann
wiley   +1 more source