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Service Science, 2018 The purpose of this paper is to propose an approach to lean service innovation. The knowledge gap relates to three specific challenges of service innovation: early identification of the core customer value with business potential, in-depth understanding of customer value for new or potential customers, and discovery and utilization of latent customer ...
Ojasalo Jukka +3 more
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Does Service Innovation Matter in High-Tech Industry
Journal of Technology Management & Innovation, 2014 Service innovation has been found to be a major driver of innovation performance in service contexts. But this issue raises questions concerning the extent to which the relationship between market orientation and innovation performance holds in the high ...
Chao-Hung Wang
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Participatory healthcare service design and innovation [PDF]
, 2010 This paper describes the use of Experience Based Design (EBD), a participatory methodology for healthcare service design, to improve the outpatient service for older people at Sheffield Teaching Hospitals.
Bowen, Simon +4 more
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Jurnal Pustaka Ilmiah, 2021 This study describes contemporary reference services in college libraries with a written perspective on social changes that exist in millennial users or users today.
Verry Mardiyanto, Reza Syafrizal
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Research on the Mechanism of Information Leadership on Information Technology Participation in Service Innovation [PDF]
MATEC Web of Conferences, 2022 The rapid development of information technology, for the overall promotion of service innovation provides a good development opportunity, but also put forward higher requirements for innovation capacity.
Yang Haiyan
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RAM. Revista de Administração Mackenzie, 2022 RESUMO Objetivo: Este estudo tem como objetivo identificar como a literatura de estudos de inovação aborda o tema das capacidades para inovação em serviços e propor direções para futuras pesquisas nesse campo.
Rafael T. Crispim +3 more
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Psychiatric Bulletin, 2005 Health policy guidelines state that people who use mental health services should be involved in the development of the services they receive (Department of Health, 1999). Examples of good practice in this respect are reported from staff recruitment (Diamond et al, 2003), research (Trivedi & Wykes, 2002) and training (Repper, 2000; Harper, 2003 ...
Mark Hayward +3 more
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Approaching Service Innovation Patterns [PDF]
European Journal of Interdisciplinary Studies, 2013 The present paper aims at analyzing the types of innovation in the field of services. First, the concept of innovation is defined and second, field literature is reviewed from the perspective of service innovation.
Andrea NAGY
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Service Innovation Model of the Automobile Service Industry
Applied Sciences, 2019 Service innovations in the service industry will improve its ability to compete in maintenance as well as increase the number of customers. Measuring service innovations according to the characteristics of the automobile industry is important.
Chia-Nan Wang +2 more
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Exploring Digital Service Innovation Process Through Value Creation
Journal of Innovation Management, 2016 Value is generated through the whole service innovation process in a complex collaborative networked ecosystem. This study aims to enhance understanding of value generation in digital service innovation process with an emphasis on information technology ...
Juha Häikiö, Timo Koivumäki
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