Results 1 to 10 of about 16,305 (264)
Effects of service quality and customer satisfaction on loyalty of bank customers
Cogent Business & Management, 2021 Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty, which in turn maintaining organization survival in the long term.
Achmad Supriyanto +2 more
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The impact of e-service quality and customer satisfaction on customer behavior in online shopping. [PDF]
Heliyon, 2019 Rita P, Oliveira T, Farisa A.
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The effects of customer relationship management, service quality and relationship marketing on customer retention: The mediation role of bank customer retention in Indonesia [PDF]
Accounting, 2023 This study aims to examine customer retention (CR) from the aspect of customer satisfaction with customer relationship management (CRM), service quality and marketing relations (RM). State-owned bank customers selected the research population in
Budi Jaya Sugiato +2 more
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JPAIR, 2023 Human resource management (HRM) practices have been highlighted as essential for boosting organizational efficiency and keeping a competitive edge.
Janice Pascua, Genaro Japos
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TIJAB (The International Journal of Applied Business), 2022 Service quality is defined as a performance offered by a company to customers providing customer satisfaction and, in turn, can earn their loyalty. This study aims to analyse service quality effect on customer satisfaction, customer satisfaction on ...
Novyandri Taufik Bahtera +1 more
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The Determinant Factors of Customer Loyalty: Service Quality and Customer Satisfaction
IJEBD (International Journal of Entrepreneurship and Business Development), 2021 Purpose: is to find out and analyze determine the effect of service quality on customer satisfaction, service quality on customer loyalty, customer satisfaction on customer loyalty and the role of customer satisfaction as a mediation of the effect of service quality on customer loyalty in Teluk Lamong loading and unloading container terminal.
Ranu Tri Johan Efendi +4 more
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The Role of Service and Product Quality on Customer Loyalty
Journal of Consumer Sciences, 2022 Coffee shops are today's businesses with good and competitive prospects in providing customer satisfaction and building customer loyalty. This study aims to analyze the relationship between service quality and product quality on customer satisfaction ...
Agus Taufik +4 more
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EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION
Jurnal Aplikasi Manajemen, 2023 The interest of this study is how to maintain service quality to achieve customer satisfaction. This study is expected to provide an understanding of the effect of service quality and customer value on customer satisfaction and its indicators.
Tri Cahyono +3 more
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Jurnal Ekonomi Akuntansi dan Manajemen, 2023 This study's objective is to investigate the relationship between the quality of sharia-compliant customer service and the degree of customer loyalty, with the satisfaction of customers serving as a moderating variable.
Fachreza Eka Kurnia +3 more
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INFLUENCE OF SERVICE QUALITY AND CUSTOMER SATISFACTION ON CUSTOMER LOYALTY IN RESTAURANTS OF THE TANGERANG AREA [PDF]
Russian Journal of Agricultural and Socio-Economic Sciences, 2019 In recent decades the quality of a service to be one of the most important factors that contribute to consumer satisfaction. But it is not certain whether the good service quality is also capable of being the most important factors on consumer loyalty ...
Karani L.M., Syah T.Y.R., Anindita R.
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