Results 1 to 10 of about 16,435 (165)
Examining the effect of logistics service quality on customer satisfaction and re-use intention. [PDF]
PLoS ONE, 2023 For logistics service providers (LSPs), improving customer satisfaction and obtaining customer re-use intention are key to gaining sustainable competitive advantages and success.
Xiaofang Lin +3 more
doaj +2 more sources
The impact of e-service quality and customer satisfaction on customer behavior in online shopping [PDF]
Heliyon, 2019 Paulo Rita, Oliveira T, Almira Farisa
exaly +2 more sources
The effects of customer relationship management, service quality and relationship marketing on customer retention: The mediation role of bank customer retention in Indonesia [PDF]
Accounting, 2023 This study aims to examine customer retention (CR) from the aspect of customer satisfaction with customer relationship management (CRM), service quality and marketing relations (RM). State-owned bank customers selected the research population in
Budi Jaya Sugiato +2 more
doaj +1 more source
JPAIR, 2023 Human resource management (HRM) practices have been highlighted as essential for boosting organizational efficiency and keeping a competitive edge.
Janice Pascua, Genaro Japos
doaj +3 more sources
TIJAB (The International Journal of Applied Business), 2022 Service quality is defined as a performance offered by a company to customers providing customer satisfaction and, in turn, can earn their loyalty. This study aims to analyse service quality effect on customer satisfaction, customer satisfaction on ...
Novyandri Taufik Bahtera +1 more
doaj +1 more source
The Determinant Factors of Customer Loyalty: Service Quality and Customer Satisfaction
IJEBD (International Journal of Entrepreneurship and Business Development), 2021 Purpose: is to find out and analyze determine the effect of service quality on customer satisfaction, service quality on customer loyalty, customer satisfaction on customer loyalty and the role of customer satisfaction as a mediation of the effect of service quality on customer loyalty in Teluk Lamong loading and unloading container terminal.
Ranu Tri Johan Efendi +4 more
openaire +2 more sources
The Role of Service and Product Quality on Customer Loyalty
Journal of Consumer Sciences, 2022 Coffee shops are today's businesses with good and competitive prospects in providing customer satisfaction and building customer loyalty. This study aims to analyze the relationship between service quality and product quality on customer satisfaction ...
Agus Taufik +4 more
doaj +1 more source
EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION
Jurnal Aplikasi Manajemen, 2023 The interest of this study is how to maintain service quality to achieve customer satisfaction. This study is expected to provide an understanding of the effect of service quality and customer value on customer satisfaction and its indicators.
Tri Cahyono +3 more
doaj +1 more source
Jurnal Ekonomi Akuntansi dan Manajemen, 2023 This study's objective is to investigate the relationship between the quality of sharia-compliant customer service and the degree of customer loyalty, with the satisfaction of customers serving as a moderating variable.
Fachreza Eka Kurnia +3 more
doaj +1 more source
Jurnal Pendidikan dan Kewirausahaan, 2023 This study aims to determine the effect of self service technology, service quality, relationship marketings on customer loyalty through customer satisfaction.
Redy Eko hari Suprapto +1 more
doaj +1 more source