Customer satisfaction on service quality dimensions
Journal of Management and Science, 2021 The purpose of this paper is to empirically investigate the influence of dimensions of service quality towards satisfaction in the context of Indian retail market. The paper focused to examine the relationship between satisfaction and service quality dimensions. A study has been conducted on 20 supermarkets in Kadapa district, A.P. India.
BHASKAR K, SUBRAMANYAM P
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The Effect of Quality of Service on Customer Satisfaction
JURNAL MANAJEMEN BISNIS, 2021 This research was conducted with the aim to: (1) Knowing how much influence is generated by the dimension of service quality in this case tangible, realibility, responsiveness, assurance and empathy on customer satisfaction in PT. Bosowa Berlian Motor (Mitsubishi) Makassar: (2) Knowing the most dominant factors affects the dimension of service quality ...
Mauli Kasmi, Akmal Abdullah
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Customer satisfaction in quality measurement services: A hybrid customer satisfaction analysis
Journal of Modern Manufacturing Systems and Technology, 2021 Developments in the business world have always experienced rapid growth to date, and both businesses are engaged in services or non-service fields. The development of an economy accompanied by the development of technology and science creates increasingly fierce competition, especially in quality measurement services.
R.M. Silitonga +3 more
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THE EFFECTS OF SERVICE QUALITY AND CORPORATE REBRANDING ON BRAND IMAGE, CUSTOMER SATISFACTION, BRAND EQUITY AND CUSTOMER LOYALTY: STUDY IN ADVERTISING COMPANY AT TVONE [PDF]
Russian Journal of Agricultural and Socio-Economic Sciences, 2016 The purpose of this study was to analyze the effects of service quality on brand image, service quality on customer satisfaction, service quality on brand equity, service quality on customer loyalty, corporate rebranding on brand image, corporate ...
Chaniago A.
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PENGARUH HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN JASA TRANSPORTASI ONLINE GRABBIKE
Journal of Management Small and Medium Enterprises (SME's), 2021 This study aims to find out and analyze 1) Perception of customers on the price, quality of service and customer satisfaction of GrabBike online transportation services in Kupang City; 2) impact of Price partially on Customer Satisfaction of GrabBike ...
Hezron Boimau, Juita L D Bessie
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Kontribusi Kualitas Layanan terhadap Kepuasan Serta Dampaknya pada Loyalitas Pelanggan
Journal the Winners, 2009 The purpose of this research is to find contribution of service quality towards building customer satisfaction, and the contribution of service quality towards customer loyalty, and the contribution of both service quality and customer satisfaction ...
Cecep Hidayat, Putri Melinda
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The The Effect of Service Quality and Customer Satisfaction on Customer Loyalty
Jurnal Manajemen Strategi dan Aplikasi Bisnis, 2021 This study aims to know how service quality and customer satisfaction affect McDonald's customer loyalty. The object of this research is McDonald's fast food Restaurant. This type of research is quantitative and analysis techniques using multiple linear regression.
Muhammad Fadhli Nursal, Rorim Panday
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The impact of Overall service quality on Perceived value, Customer Satisfaction and Customer Retention: The case of Vodafone Egypt [PDF]
Maǧallaẗ Al-Buḥūṯ Al-Tiǧāriyyaẗ, 2019 The present study examines the relationships between service quality, perceived value, customer satisfaction, and customer retention empirically in the telecommunication sector in Egypt, as based on a survey of the consumers of Vodafone Company in Egypt.
نجلاء فريد حجازي
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The Effect of Price on Service Quality, Customer Satisfaction and Customer Loyalty
Majalah Bisnis & IPTEK, 2011 Sales are a crucial indicator of a company's ability to carry out its operations successfully. Sales in this context refer to products or services that the business has offered and that customers have accepted or used favorably. A firm's level of sales indicates how successful it is in conducting business operations; the higher the sales level a ...
Bulan Tati Fitria, Haris Nurdiansyah
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EFFECT OF SERVICE QUALITY, RELIGIOSITY, RELATIONSHIP CLOSENESS, AND CUSTOMER TRUST ON CUSTOMER SATISFACTION AND LOYALTY AT BANK JATIM SYARIAH [PDF]
Russian Journal of Agricultural and Socio-Economic Sciences, 2019 This research aims to examine the effect of service quality, religiosity, relationship closeness, and customer trust on customer satisfaction and loyalty at Bank Jatim Syariah.
Sapoetra D.B., Basuki R.
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