Results 11 to 20 of about 16,305 (264)
Service Quality and Customer Satisfaction: Experience of Customers’ in Postal Service
Jurnal Intelek, 2020 Providing great quality service is essential for a sustainable competitive advantage in today’s aggressive business environment. Organization’s success could positively influence by customer satisfaction. This study tried to examine the relationship between service quality elements towards customer satisfaction.
Siti Naemah Abd Hakim Amir +1 more
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Jurnal Pendidikan dan Kewirausahaan, 2023 This study aims to determine the effect of self service technology, service quality, relationship marketings on customer loyalty through customer satisfaction.
Redy Eko hari Suprapto +1 more
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Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah, 2015 The paper aims to determine the effect of service quality on customer satisfaction, service quality, customer satisfaction and image on customer loyalty, quality of service to the company’s image, to determine the image of financial institutions in ...
Chandra Warsito
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Service Quality for Customers’ Satisfaction: A Literature Review
European Modern Studies Journal, 2023 Service quality is a very important component in any business-related activity. This is especially so, to marketer a customer’s evaluation of service quality and the resulting level of satisfaction are perceived to affect bottom line measures of business success (Lacobucci et al., 1994).
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Businesses, 2023 Total quality management (TQM) has become a reliable quality and customer satisfaction approach that can meet or exceed customer satisfaction. Previous studies have not really tied total quality management in the aspects of SERVQUAL as the major ...
Michael Owusu-Kyei +3 more
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Pengaruh Service quality Terhadap Kepuasan Nasabah Bank Syariah
Al-tijary, 2022 Service quality is closely related to customer satisfaction. Intense competition makes banking a susceptible industry to customer service and satisfaction.
Norvadewi Norvadewi, Akhmad Nur Zaroni
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Analisis Loyalitas Berbasis Kepuasan Pelanggan Toko UKM Om Jeans Klaten
Upajiwa Dewantara: Jurnal Ekonomi, Bisnis dan Manajemen Daulat Rakyat, 2018 This research aims to know : product quality, service quality, the location, with satisfaction as intervening variabel toward customer loyalty. The results was bassed by the first hypothesis was accepted, so the second hypothesis was accepted, the third
Andrias Tri Setya Budi
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Jurnal Bisnis dan Manajemen, 2020 The purpose of this research is to analyze marketing innovation about the influence of brand image and e-service quality to customer satisfaction of Bukalapak. The type of this research is quantitative research.
Euis Bandawaty
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Kualitas Layanan dan Harga terhadap Kepuasan Pelanggan: Studi Empiris pada Minuman dan Makanan
Jurnal Bisnis dan Kewirausahaan, 2023 Quality service plays an important role in shaping customer satisfaction, but it is also closely related to creating profits for the company. The purpose of the study is whether service quality affects customer satisfaction, whether price affects ...
Adi Lukman Hakim, Erna Nur Faizah
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THE INFLUENCE OF SERVICE QUALITY TO CUSTOMER SATISFACTION IN PDAM KUPANG’S SERVICE COUNTERS
Journal of Management Small and Medium Enterprises (SME's), 2019 Service Quality is very important factor especially for enterprises that engaged in the services sector. Therefore, PDAM Kupang prioritizes the service quality for the sake of customers satisfaction, by trying to improve the quality of service which is ...
Antonio E.L. Nyoko +2 more
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