Results 241 to 250 of about 315,486 (263)

Disaster Recovery Products and Services

Information Systems Security, 1995
openaire   +1 more source

The critical role of customer forgiveness in successful service recovery

Journal of Business Research, 2019
L Jean Harrison-Walker
exaly  

Service Recovery

2000
openaire   +1 more source

Joint effect of service recovery types and times on customer satisfaction in lodging

Journal of Hospitality and Tourism Management, 2019
Dan Jin, Alei Fan, Howard Adler
exaly  

Service Recovery: An Integrative Framework and Research Agenda

Academy of Management Perspectives, 2016
Yves Van Vaerenbergh, Chiara Orsingher
exaly  

An Examination of Factors Affecting Service Recovery in a Restaurant Setting

Journal of Hospitality and Tourism Research, 1999
Anna S Mattila
exaly  

Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice

International Journal of Research in Marketing, 2006
Paul G Patterson
exaly  

The Effect of Customers' Emotional Responses to Service Failures on Their Recovery Effort Evaluations and Satisfaction Judgments

Journal of the Academy of Marketing Science, 2002
Amy K Smith, Ruth N Bolton
exaly  

Service Recovery Paradox

2021
openaire   +1 more source

Is high recovery more effective than expected recovery in addressing service failure? — A moral judgment perspective

Journal of Business Research, 2018
Ke Ma, Xuemei Bian, James F Devlin
exaly