Results 221 to 230 of about 315,486 (263)
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Service Guarantee: A Strategy for Service Recovery
Journal of Hospitality & Tourism Research, 1998The study suggests that service guarantees are a valuable means of recovery from service breakdowns. The methodology employed is a review of the literature with a focus on hospitality organizations. A review of attribution theory provides a framework for the causal dimensions of perceived service quality and failure.
Roger J. Callan, Jacqueline Moore
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The Data Recovery Service in NoSQL
2022 IEEE International Conference on Big Data (Big Data), 2022Chia-Ping Tsai +2 more
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Service recovery in health services organizations.
Hospital & health services administration, 1993Service recovery is defined as that part of quality management designed to alter the negative perceptions of dissatisfied consumers and to ultimately maintain a business relationship with these consumers. This article explores the theoretical and operational implications of service recovery in health services organizations. A framework that defines the
S B, Schweikhart +2 more
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How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context
Journal of Hospitality and Tourism Research, 2021Yaou Hu, Hyounae Min, Na Su
exaly
RECOVERY SERVICE without a RECOVERY ROOM
AJN, American Journal of Nursing, 1959openaire +2 more sources
Service Breakdown and Service Recovery
The Police Journal: Theory, Practice and Principles, 1994openaire +1 more source
Recovery Knowledge and Recovery-Oriented Services in Hong Kong
Psychiatric Services, 2010Winnie W S, Mak +2 more
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