Results 211 to 220 of about 315,486 (263)
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Journal of Service Theory and Practice, 2020
PurposeThis study aims to explore whether frontline employees' service recovery performance as well as customers' recovery satisfaction (RS) act as mediating mechanisms that simultaneously transmit the positive influence of an integrated service recovery system (SRS) on customers' service loyalty (SL).Design/methodology/approachA total of 134 useable ...
Pallavi R. Kamath +2 more
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PurposeThis study aims to explore whether frontline employees' service recovery performance as well as customers' recovery satisfaction (RS) act as mediating mechanisms that simultaneously transmit the positive influence of an integrated service recovery system (SRS) on customers' service loyalty (SL).Design/methodology/approachA total of 134 useable ...
Pallavi R. Kamath +2 more
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Distributed Recovery for Enterprise Services
2015 IEEE 9th International Conference on Self-Adaptive and Self-Organizing Systems, 2015Small-to medium-scale enterprise systems are typically complex and highly specialized, but lack the management resources that can be devoted to large-scale (e.g., Cloud) systems, making them extremely challenging to manage. Here we present an adaptive algorithm for addressing a common management problem in enterprise service networks: safely and ...
Shane S. Clark +2 more
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[1991] Digest of Papers. Fault-Tolerant Computing: The Twenty-First International Symposium, 2002
A mechanism, the recovery manager (RM), that supports the recovery data in a distributed system of workstations is presented. The recovery services provided by RM do not provide protection against media failures such as head crashes, but do support system and software crash recovery on workstations with limited disk storage. RM services are intended to
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A mechanism, the recovery manager (RM), that supports the recovery data in a distributed system of workstations is presented. The recovery services provided by RM do not provide protection against media failures such as head crashes, but do support system and software crash recovery on workstations with limited disk storage. RM services are intended to
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American Journal of Community Psychology, 2018
Highlights Physical health, mental health, and community integration recovery is possible in homelessness. Recovery experiences are predicted by homeless services users’ sense of personal mastery. Personal mastery is predicted by service users’ perceived choice in housing and services.
Rachel M. Manning +1 more
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Highlights Physical health, mental health, and community integration recovery is possible in homelessness. Recovery experiences are predicted by homeless services users’ sense of personal mastery. Personal mastery is predicted by service users’ perceived choice in housing and services.
Rachel M. Manning +1 more
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Service recovery: A re-conceptualisation
2023Despite considerable effort by organisations to provide excellent service, service failures occur. Increasingly, as the business environment becomes more dynamic and complex, it is unrealistic to expect service delivery to be completely error free (Bansal and Taylor 1999; Keaveney 1995a).
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Composite Service Recovery Based on LSP Tunnel Recovery
2008 IEEE Asia-Pacific Services Computing Conference, 2008Composite service recovery is an important issue not fully investigated, while the network recovery is investigated deeply. A model is defined in the paper to transform the problem of composite service recovery to a problem of network recovery. A new scheme for composite service recovery is proposed which integrate LSP tunnel recovery into composite ...
Yingxiao Xu, Weiwei Sun
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Service Recovery for Composite Service in MANETs
2008 4th International Conference on Wireless Communications, Networking and Mobile Computing, 2008There has been recent interest in service composition over MANETs, to exploit heterogeneous resources of distributed nodes. Such composition service executions, however, suffer from the characters of frequent link failures and dynamic topology of MANETs.
Weiyu Chen +3 more
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The effect of service guarantees on service recovery
International Journal of Service Industry Management, 2003Service guarantees have been attributed the benefit of improving the overall service of a service provider. However, little research has been carried out within the area. This article focuses on one aspect of the service guarantee, the effects that service guarantees may have on service recovery. Critical incident data were collected using the critical
Sara Björlin Lidén, Per Skålén
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Recovery in Web service applications
IEEE International Conference on e-Technology, e-Commerce and e-Service, 2004. EEE '04. 2004, 2004Web service technology is changing the Internet to a platform of applications collaboration and integration. Reliability is a critical requirement for this platform. The main goal of failure recovery is to assure that minimum work is lost and normal execution can be continued. We look at the issue of failure recovery in Web services management systems,
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Recovery Nursing Services An Evolution
British Journal of Perioperative Nursing (United Kingdom), 2003This article examines and charts the development of recovery services in the context of the social and scientific matrix of historical development. Such a reflection is important to gain an understanding of our future challenges and the direction that the perianaesthesia profession may take.
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