Results 81 to 90 of about 6,279,851 (246)

Moving Toward Collaborative Service Recovery A Multiactor Orientation [PDF]

, 2019
Service recovery research has traditionally been firm-centric, focusing primarily on the time and effort expended by firms in addressing service failures.
Arsenovic, Jasenko, Tronvoll, Bård, Arsenovic, Jasenko,, Edvardsson, Bo Åke, Edvardsson, Bo,, Tronvoll, Bård,   +5 more
core   +1 more source

Modeling Progressive Brain Volume Losses in Chronic Moderate Severe Traumatic Brain Injury: Extensive, but Attenuating

Annals of Clinical and Translational Neurology, EarlyView.
ABSTRACT Objective Progressive brain atrophy has now been widely observed in the chronic stages of moderate–severe traumatic brain injury (msTBI), but there is only coarse information regarding its prevalence and magnitude, and whether rate of atrophy accelerates or attenuates across time. We examined these questions in a Canadian inception cohort from
Robin E. A. Green, Brenda Colella, Alana Changoor, David J. Mikulis, Adrienne Li, Kadeen Johns, Georges A. Monette   +6 more
wiley   +1 more source

Utilising Virtual Clinics and Orthoptists to Aid COVID-19 Service Recovery in Adult Strabismus. [PDF]

Br Ir Orthopt J, 2022
Francis JE, Rhodes M, Simmons J, Choi J.
europepmc   +1 more source

Copine‐4 Paraneoplastic Autoimmune Encephalitis

Annals of Clinical and Translational Neurology, EarlyView.
ABSTRACT We characterize copine‐4 (CPNE4)‐IgG and report clinical associations. Among 844 samples with unclassified neural IgGs identified by mouse‐brain indirect immunofluorescence assay over 2 years, 5 samples (serum, 3; CSF, 2) from 3 patients produced a distinctive cerebrum‐restricted synaptic pattern.
Mimi S. Fang, Amy Ml Quek, Clement Yong, Amir Adeli, Gabrielle N. Conway, Connie E. Lesnick, Diana Anissian, Divyanshu Dubey, John R. Mills, Sean J. Pittock, Anastasia Zekeridou, Michael Gilligan, Andrew McKeon   +12 more
wiley   +1 more source

Rethinking Picky Shoppers and Store Reputation: Effective Online Service Recovery Strategies for Products with Minor Defects

Journal of Theoretical and Applied Electronic Commerce Research
This study examines how the initiation of monetary compensation and the sincerity of apologies influence customers’ repurchase intentions after receiving products with minor defects, and how these effects are moderated by consumer pickiness and the e ...
Xiaolian Cheng, Inwoo Nam
doaj   +1 more source

Rethinking service recovery: a customer empowerment (CE) perspective

Journal of Business Economics and Management, 2012
Generally, complainants have been given little power to effect how their service recovery encounter unfolds. Meanwhile, the satisfactory resolution of customer complaints has been a challenging task for many service organizations. Empowering customers in
Ljudevit Pranic, Wesley S. Roehl
doaj   +1 more source

Ophthalmology service recovery with 'general anaesthesia to local anaesthesia conversion' or GALA initiative: a new surgical service pilot. [PDF]

BMJ Open Qual, 2023
Putri CA, Tan JH.
europepmc   +1 more source

Eating Disorder Recovery: Fostering an Inclusive Culture [PDF]

, 2018
Eating disorder (ED) recovery is often difficult to define, which may leave those offering recovery support feeling lost and discouraged when determining ED services in their Collegiate Recovery Program (CRP).
Monsour, Diana L, Henley, Emmy L
core   +1 more source

Diffusion Basis Spectrum Imaging of Tissue Microstructure and Early Treatment in Multiple Sclerosis

Annals of Clinical and Translational Neurology, EarlyView.
ABSTRACT Objective Conventional MRI cannot resolve the coexisting pathological processes within multiple sclerosis tissue. Diffusion Basis Spectrum Imaging decomposes the diffusion signal into fiber, cell, and hindered ratios indexing axonal integrity, cellularity, and extracellular space, respectively.
Apisit Kaewsanit, Aime Luna, Bradley Judge, Nicole Shelley, Karl Friedrichsen, Jayashree Rajamanickam, Zhude Tu, Yong Wang, Tammie L. S. Benzinger, Qing Wang, Matthew R. Brier   +10 more
wiley   +1 more source

Analysis of Service Recovery, Behavioral Outcome and Recovery Paradox for Telkomsel Customers

Journal of Science and Education
Customer satisfaction is crucial to the success of a business. Service recovery is a response to errors committed by the firm that adversely affect the relationship between the company and the client.
Karmila Sari
doaj   +1 more source