Results 111 to 120 of about 382,641 (307)
Disconfirmation Dynamics in Service Recovery: Insights from Online Customer Reviews
Journal of Theoretical and Applied Electronic Commerce ResearchThis paper analyzes the effects of service recovery and the double-deviation phenomenon on customer satisfaction using an analysis of online reviews.
Woojin Lee, Junsung Park
doaj +1 more source
Advanced Intelligent Systems, EarlyView.Variational Autoencoder+Deep Deterministic Policy Gradient addresses low‐light failures of infrared depth sensing for indoor robot navigation. Stage 1 pretrains an attention‐enhanced Variational Autoencoder (Convolutional Block Attention Module+Feature Pyramid Network) to map dark depth frames to a well‐lit reconstruction, yielding a 128‐D latent code ...
Uiseok Lee +7 more
wiley +1 more source
Profit: Jurnal Administrasi Bisnis, 2019 The purpose of this study is to find the impact of e-service quality and e-recovery service quality on e-customer satisfaction and e-customer loyalty in Shopee's online marketplace.
Suci Rizka Khairuna Tambusai +2 more
doaj +1 more source
The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman [PDF]
, 2015 Undeniable in restaurant operation service delivery failures occurred when service delivery performance does not meet the expectations of customers and classified as either pertaining to the outcome or process.
Othman, Zulhan
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Advanced Intelligent Systems, EarlyView.Artificial intelligence (AI) is reshaping autonomous mobile robot navigation beyond classical pipelines. This review analyzes how AI techniques are integrated into core navigation tasks, including path planning and control, localization and mapping, perception, and context‐aware decision‐making. Learning‐based, probabilistic, and soft‐computing methods
Giovanna Guaragnella +5 more
wiley +1 more source
La influencia de las TIC del minorista sobre la satisfacción del cliente en la recuperación del servicio [PDF]
, 2017 En el contexto de consumidores minoristas que experimentaron un fallo en el servicio recibido, utilizamos un modelo de ecuaciones estructurales y el análisis multigrupo para testar en primer lugar, los efectos de las atribuciones y esfuerzos de ...
Fayos Gardó, Teresa +3 more
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American Journal of Agricultural Economics, EarlyView.Abstract Our general interest is in global trade loss from livestock pathogens, specifically exports. We adopt a causal inference approach that considers animal disease outbreaks over time as non‐staggered binary treatments with the potential for switching in (infection) and out of treatment (recovery) within the sample period. The outcome evolution of
Mohammad Maksudur Rahman +1 more
wiley +1 more source
Customers’ emotions in service failure and recovery: a meta-analysis [PDF]
, 2018 This service failure/recovery emotions’ synthesis showed: 1) Conceptual models of emotions affect the relationship between emotions and their correlates; 2) Perceived fairness is most important in triggering negative/positive emotions; 3) Recovery ...
Orsingher, Chiara +2 more
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American Journal of Agricultural Economics, EarlyView.Abstract While multiple factors explain low adoption rates of improved varieties by small‐scale farmers in sub‐Saharan Africa, a key supply‐side constraint is the limited availability of seed embodying new traits in the volume, quality, price, and timeliness required by farmers. This constraint is partly attributable to classical failures in the market
Dawit Mekonnen +5 more
wiley +1 more source
Justice, emotions and satisfaction in complaint behavior in services [PDF]
, 2014 This study proposes a marketing approach to service recovery (SR) models in order to help to explain what factors affect cumulative satisfaction, loyalty and word-of-mouth following complaint behavior.
Hidalgo Nuchera, Antonio +1 more
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