Results 111 to 120 of about 6,768,349 (202)

Theoretical integration of EFQM, Herzberg, Maslow and expectancy models into a TQM framework: implications for service innovation, service recovery and job satisfaction

Cogent Business & Management
This study investigates the relationship between Total Quality Management (TQM) practices and job satisfaction among university staff in Saudi Arabia, examining the mediating roles of service innovation and service recovery.
Nohman Khan, Huma Sikandar, Mohammad Falahat, Abdulaziz Abdulrahman Alsaad, Syed Maisam Raza Rizvi   +4 more
doaj   +1 more source

Service Recovery and Customer Satisfaction: A Case of Uganda Telecom [PDF]

, 2014
This study sought to explore service recovery strategies adopted by telecommunication companies operating in Africa with Uganda Telecom as a case study. The study adopts a quantitative approach design.
Abdallahamed, Ssendiwala, Ibrahim, Masud
core  

Economic Impact of Sustainability in Wine Sector: A Systematic Literature Review

Agribusiness, EarlyView.
ABSTRACT Sustainability has become a key issue in the wine sector, raising questions about its compatibility with firms' economic performance. Despite growing attention to environmental and social practices, evidence on their economic implications remains fragmented.
Valentina Di Chiara, Eugenio Pomarici, Leonardo Cei   +2 more
wiley   +1 more source

'Unserved' interpretations of service satisfaction [PDF]

Satisfaction with services has traditionally been explained with the help of service attributes. While these attributes have been good predictors of satisfaction, the relationship could possibly be better explained with the inclusion of additional ...
Lola C. Duque, Sangeeta Singh
core  

Domestic and External Drivers of Brazilian Pork Price Volatility Under Russian Trade Policies

Agribusiness, EarlyView.
ABSTRACT This study investigates how Russian trade policies and domestic factors influence the volatility of Brazilian live swine prices from 2004 to 2019. We employ a DCC‐MGARCH framework, along with volatility impulse‐response functions and the connectedness approach, to analyze time‐varying co‐movement and dynamic volatility spillovers across pork ...
Gabriel Rosero, Tinoush Jamali Jaghdani, Bernhard Brümmer   +2 more
wiley   +1 more source

The Effect of Customer Perception of Service Failure and Recovery on Relationship Dissolution Behavior: Evidence in Airline Services

Asia Marketing Journal
Many previous studies have been conducted on service failure and recovery, but the existing preceding studies are mainly focused on positive behavioral intentions such as loyalty, word of mouth intention and recommendation intention.
JiHyo Moon, Sang-Lin Han , Jong Won Lee
doaj   +1 more source

The Japanese Hernia Society (JHS) Guidelines for Adult Groin Hernia Management 2024

Annals of Gastroenterological Surgery, EarlyView.
ABSTRACT Groin hernia is a common surgical condition. The Japanese Hernia Society (JHS) Guidelines for Groin Hernia Management 2024 were developed to reflect both international evidence and the realities of clinical practice in Japan. This article is an authorized English translation of a summary of the adult section of the JHS Guidelines for Groin ...
Hitoshi Idani, Gen Shimada, Katsuhito Suwa, Yoshiko Honda, Yuji Konishi, Itsuro Nagae, Kenta Saito, Takafumi Tamura, Satoshi Nagayama, Chie Tanaka, Seiko Hirono   +10 more
wiley   +1 more source

Process‐informed co‐optimization of liquid air energy storage and data centers under off‐design thermodynamic operation

AIChE Journal, EarlyView.
Abstract The rapid growth of AI data centers (AIDCs) is intensifying stress on power systems and exposing operators to volatile electricity markets. This work develops a process‐informed co‐optimization framework that integrates liquid air energy storage (LAES) with AIDC operation. Unlike black‐box storage models, the proposed formulation captures LAES
Zhicong Fang, Xiaopo Cheng, Hui Geng, Jiaze Ma   +3 more
wiley   +1 more source

Mental Health Service Provision for the People of Cambridge: Are services facilitating recovery? [PDF]

, 2010
The purpose of the present research was to investigate consumer perspectives of mental health service provision in Cambridge and whether services were helpful in facilitating recovery.
Cleland, Hannah Nicole
core  

Development and experimental validation of a predictive resilient framework for cyber‐physical systems

AIChE Journal, EarlyView.
Abstract Cyber‐physical process systems integrate process dynamics, control, sensing, actuation, and communication, making them vulnerable to attacks that falsify data, alter control actions, or disrupt networks and drive operations toward unsafe states.
Luyang Liu, Ritu Ranjan, Zaman Sajid, Benjamin Wilhite, Costas Kravaris, Faisal Khan   +5 more
wiley   +1 more source