The negative effects of failed service recoveries [PDF]
Research has shown that more than half of attempted recovery efforts fail, producing a "double deviation" effect. Surprisingly, these double deviation effects have received little attention in marketing literature.
Ana B. Casado +2 more
core
Business Strategy and the Environment, EarlyView.ABSTRACT This study examines the influence of circular economy practices, as a manifestation of corporate social responsibility, on green value co‐creation and its subsequent effects on green collaborative practices and sustainable supply chain integration between providers and customers.
Adriana Santos +2 more
wiley +1 more source
Service satisfaction and perceived social support mediate the effect of internalised stigma on quality of life of people with mental illness: mediation analysis. [PDF]
Sci RepAlemu WG +4 more
europepmc +1 more source
The service quality factors : satisfaction, dissatisfaction and recovery [PDF]
Service quality appears to transcend a number of, as\ud yet, only loosely related fields including operations\ud management, service management and consumer behaviour.\ud The intention of the first part of this research was to\ud draw together some parts of these complementary\ud literatures in order to understand the nature of\ud service quality.\ud ...
openaire
Business Strategy and the Environment, EarlyView.ABSTRACT The role of artificial intelligence (AI) in achieving sustainability goals has garnered attention in academic literature. While AI has been argued to be crucial in addressing circularity challenges, organizations face challenges in configuring a business model.
Jian Wang +4 more
wiley +1 more source
Establishing a day case lumbar microdiscectomy service at a University Hospital in Dublin, Ireland. [PDF]
Perioper Med (Lond)Noppe E +7 more
europepmc +1 more source
Navigating the Double Edge of Product‐Service Systems: User Behavior, Adoption, and Rebound Effects
Business Strategy and the Environment, EarlyView.ABSTRACT Product‐service systems (PSS) have been considered a promising approach to operationalizing the circular economy. Although many studies have outlined the potential sustainability gains of PSS solutions, it is still unclear what factors drive PSS adoption and how behavioral changes result in rebound effects, undermining their potential ...
Marina Fernandes Aguiar +3 more
wiley +1 more source
Is wait a hard word for the patient? The impact of waiting time on revisit decisions in patients with respiratory infectious diseases in the post-epidemic era - findings from fever clinics in China. [PDF]
BMC Health Serv ResLiu W, Zhao W.
europepmc +1 more source
Conceptualising Supply Chain Resilience Within Social Enterprises
Business Strategy and the Environment, EarlyView.ABSTRACT This research seeks to conceptualise supply chain resilience (SCRes) in a social enterprise (SE) context, focusing on SEs with a social mission to tackle food insecurity and food poverty. Despite the increasingly mature field of SCRes and awareness of the critical role SEs play in tackling social challenges such as food poverty, no studies ...
Alexander James Jones +3 more
wiley +1 more source
Testing a mobile peer support intervention for persons with serious mental illness (DigiPer) in community mental health services: a feasibility study protocol. [PDF]
BMJ OpenWang B +7 more
europepmc +1 more source