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An Indicator‐Based Decision Framework for Circular Bioeconomy Transition in the Steel Industry: Integrating Multiphase Learning and Cooperative Game Modelling

Business Strategy and the Environment, EarlyView.
ABSTRACT Despite growing attention to the circular bioeconomy (CBE), the steel industry currently lacks a standardised, sectoral measurement framework to facilitate a low‐carbon transition. In this study, a decision‐support framework for evaluating CBE performance in the steel industry is proposed.
Ali Zamani Babgohari +2 more
wiley +1 more source

The Role of Institutional Pressures in Technology Adoption for Low‐Carbon Manufacturing

Business Strategy and the Environment, EarlyView.
ABSTRACT Existing research highlights that the adoption of low‐carbon technologies in manufacturing operations is shaped by the external environment. However, limited understanding exists regarding how technology‐related uncertainty interacts with institutional pressures to influence firms' adoption strategies.
Diellza Salihu, Mika Immonen, Aleksi Harju +2 more
wiley +1 more source

Antecedents to Satisfaction With Service Recovery

European Journal of Marketing, 2000
Building on disconfirmation theory, equity theory and affect‐balance theory, considers antecedents to satisfaction with service recovery. A theoretical model is proposed and tested empirically based on a cross‐sectional national sample of 201 ...
Tor Wallin Andreassen
exaly +2 more sources

Service Recovery: Impact on Satisfaction and Intentions

Journal of Services Marketing, 1995
Examines the relative importance of service recovery in determining overall satisfaction and behavioral intentions. Recommendations include suggestions for implementing a service recovery program and for encouraging dissatisfied customers to complain.
Richard A Spreng
exaly +2 more sources

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How Sincere Is an Apology? Recovery Satisfaction in a Robot Service Failure Context

Journal of Hospitality and Tourism Research, 2021
Yaou Hu, Hyounae Min
exaly

Satisfaction With Service Recovery: Perceived Justice and Emotional Responses

Journal of Business Research, 2009
Rodolfo Vázquez-Casielles
exaly

Does Service Recovery Affect Satisfaction and Customer Loyalty? An Empirical Study of Airline Services

Journal of Air Transport Management, 2010
Yu-Hern Chang
exaly

Effect of Service Recovery on Customers’ Perceived Justice, Satisfaction, and Word-of-Mouth Intentions on Online Shopping Websites

Journal of Retailing and Consumer Services, 2017
Yoo-Kyoung Seock, Na Young Jung
exaly