Results 201 to 202 of about 6,768,349 (202)
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The Effect of Service Failure Types and Service Recovery on Customer Satisfaction: A Mental Accounting Perspective

Service Industries Journal, 2012
exaly  

The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

Journal of Hospitality and Tourism Research, 2000
exaly  
service recovery
recovery satisfaction
service failure
customer satisfaction
satisfaction
customer loyalty
management
industrial management
history of scholarship and learning
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