Results 191 to 200 of about 6,768,349 (202)

Justice Strategy Options for Increased Customer Satisfaction in a Services Recovery Setting

Journal of Business Research, 2001
Janet McColl-Kennedy, Beverley Sparks
exaly  

Remedy or Cure for Service Failure? : Effects of Service Recovery on Customer Satisfaction and Loyalty

Business Process Management Journal, 2012
Aihie Osarenkhoe
exaly  

The Roles of Justice and Customer Satisfaction in Customer Retention: A Lesson From Service Recovery

Journal of Business Ethics, 2013
Noel Yee-Man Siu
exaly  

Service Recovery Through Empowerment? HRM, Employee Performance and Job Satisfaction in Hotels

International Journal of Hospitality Management, 2019
Peter F. Boxall, Wai Hung Gordon Cheung
exaly  

Service Failure and Recovery in Using Technology-Based Self-Service: Effects on User Attributions and Satisfaction

Service Industries Journal, 2012
Brian Spaid
exaly  

Service Recovery Satisfaction in Offline and Online Experiences

Marketing Intelligence and Planning, 2019
Raphaël Odoom, Robert Ebo Hinson, George Cudjoe Agbemabiese   +2 more
exaly  

The Influence of Emotions on Customer's Cognitive Evaluations and Satisfaction in a Service Failure and Recovery Context

Service Industries Journal, 2008
Rodolfo Vázquez-Casielles, Concepción Varela-Neira   +1 more
exaly  

Quantifying the Dynamic Effects of Service Recovery on Customer Satisfaction

Journal of Service Research, 2013
Xueming Luo, Zheng Fang, Minghua Jiang
exaly  

A Customer-Dominant Logic on Service Recovery and Customer Satisfaction

Management Decision, 2016
Wai Ming To
exaly  

Pre-Recovery Emotions and Satisfaction: A Moderated Mediation Model of Service Recovery and Reputation in the Banking Sector

European Management Journal, 2017
Pinar Başgöze
exaly