Results 211 to 220 of about 43,287 (259)

Perinatal Insights Into Parenting, Pathways, and Addiction (PIPPA): Protocol for a Longitudinal, Strengths-Based Study in Flanders, Belgium. [PDF]

JMIR Res Protoc
Vandewalle S, Vanderplasschen W, Rowaert S, De Pauw S, Lemmens G.   +4 more
europepmc   +1 more source

On-site manual therapy for firefighters in Seoul: six-month utilization and outcome from a retrospective service analysis and web-based survey. [PDF]

Chiropr Man Therap
Park S, Jang BH.
europepmc   +1 more source

Holistic Performance Programming for mTBI Recovery in U.S. Military Tactical Athletes: A Narrative Review. [PDF]

Sports (Basel)
Daly E, Mackersie J, Ryan L.
europepmc   +1 more source

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Antecedents to satisfaction with service recovery

European Journal of Marketing, 2000
Building on disconfirmation theory, equity theory and affect‐balance theory, considers antecedents to satisfaction with service recovery. A theoretical model is proposed and tested empirically based on a cross‐sectional national sample of 201 dissatisfied customers complaining of services.
Tor Wallin Andreassen
exaly   +2 more sources

Service recovery: Impact on satisfaction and intentions

Journal of Services Marketing, 1995
Examines the relative importance of service recovery in determining overall satisfaction and behavioral intentions. Recommendations include suggestions for implementing a service recovery program and for encouraging dissatisfied customers to complain.
Richard A Spreng
exaly   +2 more sources

Service recovery satisfaction in offline and online experiences

Marketing Intelligence and Planning, 2019
Purpose Given that the peculiar nature of the internet has introduced new dimensions of service delivery as well as new dimensions of service failures and recovery, the purpose of this paper is to investigate and compare the relationships between recovery strategies and recovery satisfaction within offline and online settings.
Raphaël Odoom, Robert E Hinson
exaly   +2 more sources

The Relationship of Service Failure Attributions, Service Recovery Justice and Recovery Satisfaction in the Context of Airlines

Scandinavian Journal of Hospitality and Tourism, 2012
The purpose of this study was to explore the relationship of failure attributions (stability and controllability) and service recovery justice (i.e. distributive justice, interactional justice, and procedural justice) to recovery satisfaction and the moderating relationship of service recovery justice on the link between failure attributions and ...
Davoud Nikbin, Malliga Marimuthu
exaly   +2 more sources

Satisfaction with service recovery: Perceived justice and emotional responses

Journal of Business Research, 2009
article i nfo This study examines the relationship between perceived justice, emotions, and satisfaction during service recovery (SR). The current research work proposes a model analyzing the direct effects of justice on satisfaction, along with its indirect effects, via emotions. A field study that captures consumer perceptions of actual SR situations
Rodolfo Vázquez-Casielles
exaly   +2 more sources