Results 251 to 260 of about 382,641 (307)

Application and evaluation of online-offline experiential teaching in obstetric training for "First 1000 Days of Life" child healthcare. [PDF]

Front Public Health
Sun X, Mai X, Ye D, Wu W, Ren W, Cai W.
europepmc   +1 more source

Patient Experience of Inpatient Care: Insights From a Multicentered Study in Ghanaian Hospitals. [PDF]

J Patient Exp
Asamoah VP, Kumah E, Afari Baidoo M, Egyakwa Ankomah S, Fusheini A, Kofi Agyei S.   +5 more
europepmc   +1 more source

Implementing Peer Support in Community Mental Health Nursing Teams: Qualitative Evaluation. [PDF]

J Psychiatr Ment Health Nurs
Ambord N, Burr C, Rühle Andersson S, Hegedüs A.   +3 more
europepmc   +1 more source

Retrospective evaluation of allied health-led management of acute upper limb trauma. [PDF]

Hand Ther
Burton C, Allsopp C, Palmer MA, Lewis KJ, Nusem I.   +4 more
europepmc   +1 more source

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Study on Service Recovery Satisfaction

2009 First International Conference on Information Science and Engineering, 2009
This study reviewed results currently available on antecedents of service recovery satisfaction, especially on the effects of perceived justice. Based on expectation-disconfirmation paradigm and justice theory, we proposed and empirically examined the model of service recovery satisfaction. The results showed that outcome justice and procedural justice
Zongjun Song, Shenghua Jia
openaire   +1 more source

Determinants of recovery satisfaction and service loyalty: the differing effects of service recovery system and service recovery performance

Journal of Service Theory and Practice, 2020
PurposeThis study aims to explore whether frontline employees' service recovery performance as well as customers' recovery satisfaction (RS) act as mediating mechanisms that simultaneously transmit the positive influence of an integrated service recovery system (SRS) on customers' service loyalty (SL).Design/methodology/approachA total of 134 useable ...
Pallavi R. Kamath, Yogesh P. Pai, Nandan K.P. Prabhu   +2 more
openaire   +1 more source

Service recovery: Impact on satisfaction and intentions

Journal of Services Marketing, 1995
Examines the relative importance of service recovery in determining overall satisfaction and behavioral intentions. Recommendations include suggestions for implementing a service recovery program and for encouraging dissatisfied customers to complain.
Richard A. Spreng, Gilbert D. Harrell, Robert D. Mackoy   +2 more
openaire   +1 more source

Effects of Justice on Service Recovery Satisfaction

2010 International Conference on Management and Service Science, 2010
This study reviews literatures currently available on the effects of perceived justice on service recovery satisfaction, especially on their relative weight. Based on justice theory, we propose hypotheses in the model of service recovery satisfaction and empirically examine them in restaurant industry.
Zongjun Song, Shenghua Jia
openaire   +1 more source