Results 41 to 50 of about 6,768,349 (202)

Exploring eWOM Following Service Recovery: The Mediating Effects of Satisfaction and Emotions

SAGE Open
Prior research highlights the critical roles of satisfaction and emotion in the service recovery process. Building on this foundation, this study examines the sequential cognition—emotion—evaluation process through which service recovery efforts generate
Thi Huong Giang Vo, Duy Binh Luong
doaj   +1 more source

Hybrid Additive Manufacturing of Highly Stretchable Bottlebrush Polymer Nanocomposites by Decoupled Extrusion and Photopatterning

Advanced Materials Technologies, EarlyView.
A Hybrid Direct Ink Writing–Digital Light Processing (HDD) strategy decouples material extrusion from shape definition, enabling high‐fidelity additive manufacturing of highly viscous, yield‐stress polymer nanocomposites. Excess ink acts as a removable, self‐supporting scaffold, allowing fabrication of unsupported and embedded complex architectures ...
Shahryar Ramezani Bajgiran, Emmanuel Oduro, Daniel A. Rau, Li‐Heng Cai   +3 more
wiley   +1 more source

Perceived justice and recovery satisfaction: the moderating role of customer-perceived quality

Management şi Marketing, 2015
Recovery strategies are critical to service providers in their efforts to maintain satisfied and loyal customers. While the existing research shows that recovery satisfaction is a function of customer perception of distributive, procedural and ...
Subhash Jha, M.S. Balaji
doaj   +1 more source

Region‐Specific Profiling of the Gut Microbiome and Metabolite Landscape in Response to Dietary Intervention Using Electronics‐Free Ingestible Smart Sampling Capsules

Advanced Materials Technologies, EarlyView.
Region‐specific profiling of the gut microbiome is achieved non‐invasively using electronics‐free ingestible sampling capsules that activate at defined intestinal sites through stimuli‐responsive coatings. Deployed in a porcine dietary intervention model, the capsules resolve spatially distinct, fiber‐driven shifts in microbial composition and short ...
Devendra Sarnaik, Caitlyn Sullivan, Akshay Krishnakumar, Fangxin Chen, Anna Clapp Organski, Wayne W. Campbell, Jay S. Johnson, Tzu‐Wen L. Cross, Rahim Rahimi   +8 more
wiley   +1 more source

RELATIONSHIP OF SERVICE RECOVERY TOWARDS PATIENT SATISFACTION IN HOSPITAL IN WEST SUMATERA

Jurnal Administrasi Kesehatan Indonesia
Background: Patient satisfaction in the M. Djamil Hospital was recorded as 79.61% between January and March 2018. It signifies that patient satisfaction rate has not met the target set of 85%.
Rima Semiarty, Rizanda Machmud, Abdiana, Annisa Wahyuni, Prima Kurniati Hamzah   +4 more
doaj   +1 more source

Coherent Absorption Reveals Colors Hidden in a Grey Fabry–Pérot Cavity

Advanced Optical Materials, EarlyView.
A dielectric thin film shows colors depending on its thickness; this effect can be used to encode information normally accessible through single‐beam spectroscopy. We developed a method to conceal this kind of information, based on coating the dielectric with a matched conductor, that suppresses the color‐bearing thin‐film resonances.
Giuseppe E. Lio, Giulio Carotta, Lorenzo Lavista, Andrea Camposeo, Giacomo Venturi, Agnese Guernieri, Alessandro Pitanti, Simon A. R. Horsley, Giuseppe C. La Rocca, Alessandro Tredicucci, Simone Zanotto   +10 more
wiley   +1 more source

Effect of MCSQ and COSE on service recovery and its impact on customer satisfaction: RSUD Dr. Iskak Tulungagung [PDF]

, 2018
This study aims to analyze the influence of MCSQ and COSE on service recovery; analyze the influence of MCSQ and COSE on customer satisfaction; analyze the effect of service recovery on customer satisfaction, and analyze the influence of MCSQ and COSE on
Rusandy, Deby Santyo, Firdiansjah, Achmad, Astuti, Widji   +2 more
core   +2 more sources

The effects of Justice Oriented Service Recovery on Customer Satisfaction and Loyalty in Retail Banks in Ethiopia

Emerging Markets Journal, 2014
The principal objective of this study is to investigate the effects of justice oriented service recovery on customer satisfaction in retail banks in Ethiopia. It also attempts to assess how recovery satisfaction in turn affects customer loyalty.
Efrem Sisay Assefa
doaj   +1 more source

Mutual Adaptation and Influence: Review of Latent Dynamics Models in Human–Robot Interaction

Advanced Robotics Research, EarlyView.
Robots are becoming better teammates by learning hidden patterns in how people act. This review covers how state‐of‐the‐art approaches leverage these patterns to help robots not only react but also anticipate and guide cooperation. Here, we synthesize a unifying framework for these approaches, classify and review existing works, and highlight key ...
Mason O. Smith, Sunny Amatya, Seyed Yousef Soltanian, Jonathan Bush, Wenlong Zhang   +4 more
wiley   +1 more source

Proactive Complaint Management: Effects of Customer Voice Initiation on Perceived Justices, Satisfaction, and Negative Word-of-Mouth

SAGE Open, 2021
Customer complaint or customer voice has been recognized as a key response to service failure that activates service recovery. This study aims at investigating how managing customer voice affects service recovery evaluation.
Phimai Nuansi, Piya Ngamcharoenmongkol
doaj   +1 more source