Results 61 to 70 of about 6,768,349 (202)
Stochastic Entanglement of Deterministic Origami Tentacles For Robust Robotic Grasping
Advanced Science, EarlyView.This study introduces an origami tentacle gripper to robustly grasp objects‐in air, underwater, and even in orbital space‐by exploiting a synergy between local, deterministic deformation programming and global, stochastic entanglements. A single origami tentacle can be designed to coil with a simple tendon pull.
Alec Boron +4 more
wiley +1 more source
Guests’ perceptions of hotels’ (un)fair treatment of staff: their impact on service recovery
European Journal of Tourism Research, 2014 Limited previous research has examined the impact that third-party guests’ observations of (in)justice for others can have on a hotel. This study deals with this issue by testing whether the way guests who raised a complaint perceive management ...
Pablo Zoghbi-Manrique-de-Lara +2 more
doaj +1 more source
Current Status and Future Issues in Research on Co-Creation in Service Recovery (CCSR)
Maketingu Janaru, 2020 Customers play an increasingly critical role in companies’ value creation activities. Customer co-creation activities can take place across the entire value chain, in both service delivery and the recovery process after a service failure.
Yi Ko
doaj +1 more source
The effects of perceived satisfaction with service recovery efforts: a study in a hotel setting [PDF]
, 2017 In the service industry, the importance of achieving the satisfaction of all involved agents is widely recognized. It is important to note that within the service sector, the hospitality sector involves a high degree of personal contact between hotel ...
Gómez, Mar +11 more
core +1 more source
Advanced Science, EarlyView.ProMetNet introduces a biologically constrained deep learning framework for proteo‐metabolomic integration by embedding Reactome‐derived pathway topology into neural networks. It captures non‐linear molecular dependencies and pathway‐level metabolic reorganization, enabling interpretable discrimination.
Minghui Zhao +6 more
wiley +1 more source
The service quality factors : satisfaction, dissatisfaction and recovery [PDF]
Service quality appears to transcend a number of, as yet, only loosely related fields including operations management, service management and consumer behaviour.
Johnston, Robert
core
Matching service failures and recovery options toward satisfaction
, 2018 Service failures are inevitable in any service delivery process that establishes the need for a good service recovery. This study aims to investigate the relationships among service recovery variables to develop appropriate recovery options considering ...
Richard C. Li +3 more
core +1 more source
Advanced Science, EarlyView.MetaboSense is a first‐of‐its‐kind microfluidic platform enabling continuous, in‐line monitoring of glucose and lactate during ex vivo lung perfusion. Combining a quantum dot–mediated aptamer assay with mixing, depletion, and optofluidic detection modules, it achieves 60–s temporal resolution and shows strong agreement with standard blood gas analyzers,
Sanjana Srikant +14 more
wiley +1 more source
Analysis of Service Recovery, Behavioral Outcome and Recovery Paradox for Telkomsel Customers
Journal of Science and EducationCustomer satisfaction is crucial to the success of a business. Service recovery is a response to errors committed by the firm that adversely affect the relationship between the company and the client.
Karmila Sari
doaj +1 more source
Inverse Design of Pre‐Strain via a Predictive Electromechanical Model for Enhanced Strain Sensing
Advanced Science, EarlyView.An analytical electromechanical model rooted in microcrack evolution mechanics is globally calibrated from only eight pre‐strain datasets, enabling prediction of the complete sensing response at untested pre‐strain values within the calibrated design space (R2 > 0.99).
Jia‐Chen Shang +10 more
wiley +1 more source