Results 71 to 80 of about 6,768,349 (202)
Journal of Theoretical and Applied Electronic Commerce ResearchIn today’s competitive environment of online service industries, particularly e-commerce, meeting consumer expectations is essential for service providers to ensure service quality.
Yali Zhang, Jiale Huang, Qiwei Pang
doaj +1 more source
Service Recovery and Its Effect on Students’ Satisfaction, Trust, and WOM Communication
International Research Journal of Business Studies, 2018 Service failure is often inevitable; it affects the levels of satisfaction, trust, and WOM. The purpose of this study is to examine the effect of service recovery, by using distributive, procedural, and interactional justice approaches, on students ...
Soni Harsono
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EXPLAINING SATISFACTION IN DOUBLE DEVIATION SCENARIOS: THE EFFECTS OF ANGER AND DISTRIBUTIVE JUSTICE [PDF]
Research has shown that more than half of attempted recovery efforts only reinforce dissatisfaction, producing a ‘double deviation’ effect. Surprisingly, these double deviation effects have received little attention in service marketing literature.
Hans Kasper +2 more
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Additive Manufacturing of High‐Performance Polymers for Extreme Environments
Advanced Science, EarlyView.Additive manufacturing of high‐performance polymers for extreme environments is critically reviewed through an integrated chemistry‐processing‐structure‐property‐qualification framework. The review compares fused filament fabrication, selective laser sintering, and direct ink writing, linking rheology and thermal history to crystallization, defect ...
Md Tofazzal Hossain +7 more
wiley +1 more source
MATEC Web of Conferences, 2018 The purpose of this paper is recognize product type differences on post recovery satisfaction levels when online purchase failures happen at any stage during an order fulfilment cycle.
Miriam Vincy Rini, Hemamala K Dr.
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Drivers of service recovery performance: perceived organisational support, learning and psychological job outcomes [PDF]
Service recovery is an under-researched area in theoretical and empirical terms (Smith, Bolton, and Wagner 1999). In particular, limited knowledge exists regarding the factors which have an impact on the service recovery performance of frontline ...
Lages, Cristiana Raquel Costa
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Mechanically Reprogrammed Coaxial Fibers for Multiphysics Transduction and Human‐Machine Interfaces
Advanced Science, EarlyView.A continuously wet‐spun coaxial fiber is developed to combine stretchable conductivity, resistive sensing, and self‐powered triboelectric sensing in a single architecture. A mechanically reprogrammed dual‐network sheath stabilizes large deformation and improves signal reliability. These fibers can be woven into textile interfaces for multichannel touch
Xinyi Cao +6 more
wiley +1 more source
Service recovery system and service recovery in retail banks: a multilevel analysis
Cogent Business & ManagementPrevious research on customer loyalty primarily viewed it within the framework of constructs at the individual level of analysis. Consequently, prior research has ignored service recovery performance and customer loyalty nested within the branch-level ...
Abhishek S. Rao +5 more
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A MODEL FOR MEASURING THE RELATIONSHIP BETWEEN SERVICE RECOVERY AND SERVICE QUALITY: A CASE STUDY AT THE PUBLIC UNIVERSITY LIBRARY [PDF]
The study aimed to investigate the critical success factors of service recovery towards service quality at the National University of Malaysia (UKM) library.
Tan Pei Kian
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Advanced Science, EarlyView.Organic electrochemical transistors bridge biological ionic signaling and neuromorphic computation through volumetric electrochemical gating. This review connects Organic mixed ionic–electronic conductor materials, device architectures, and manufacturing technologies to show how geometry, ion transport, and fabrication strategies program plasticity ...
Hyunjin Lee +5 more
wiley +1 more source