Results 141 to 150 of about 60,703 (214)

Measuring perceived service quality using SERVQUAL

, 2010
opravljene so bile deskriptivna analiza, eksploratorna faktorska analiza in analiza znesljivosti. Rezultati raziskave kažejo na dokaj visoko stopnjo zadovoljstva hotelskih gostov s kakovostjo storitev. Gostje so predvsem pohvalili "zanesljivost", "ljubeznivost in strokovnost zaposlenih", "dostopnost" in "materialne dokaze".
Marković, Suzana, Raspor, Sanja
openaire   +1 more source

Factors influencing customer satisfaction and loyalty towards urban railway services in Hanoi: Mediating role of perceived value. [PDF]

PLoS One
Vuong XC, Vu TMT, Trieu DA, Vu TT.
europepmc   +1 more source

Exploring Patient Satisfaction and Determinants in VIP Outpatient: A SERVQUAL-Based Latent Class Analysis. [PDF]

Patient Prefer Adherence
Wang H, Wang H, Guan S, Li J.
europepmc   +1 more source

Sustainable service quality assessment of Chinese healthcare e-government: a multi-criteria decision framework based on SERVQUAL model and entropy-weight TOPSIS method. [PDF]

Front Digit Health
Xia Y, Li B, Yang J, Guo W, Sun J, Zeng X, Zheng J.   +6 more
europepmc   +1 more source

Measuring Service Quality with Servqual

Journal of Information Technology Review, 2019
Mohamed Haneefa K., Sajna K. P.
openaire   +1 more source

Assessing service quality and its impact on patient experience and satisfaction in prosthetics and orthotics: a SERVQUAL-based cross-sectional study. [PDF]

BMC Health Serv Res
Alfatafta M, Alsubahi N, Alfatafta H, Alshawabka A, McGarry A, Ahmad A, Derkacs E, Varga D, Molics B.   +8 more
europepmc   +1 more source

Beyond technical skills: How communication shapes patient satisfaction in Ghana's healthcare system. [PDF]

Dialogues Health
Abdulai MS, Mumuni E, Abdulai M.
europepmc   +1 more source

The Quality of Providing Dental Services in the School of Dentistry and Private Clinics in Shiraz, Based on the SERVQUAL Model. [PDF]

J Dent (Shiraz)
Bakhtiar M, Sharif Zadeh Ardakani M, Mokarram MR, Ansarifar S, Vossoughi M.   +4 more
europepmc   +1 more source

Does ISO 9000 Give a Quality Emphasis Advantage? A Comparison of Large Service and Manufacturing Organizations [PDF]

, 2001
Brown, Jane C., Dick, Gavin P.M., Gallimore, Kevin   +2 more
core   +1 more source

Service quality as a driver of perceived value satisfaction and revisit intention in Indonesia. [PDF]

Sci Rep
Noviyani A, Viwattanakulvanid P.
europepmc   +1 more source