Results 191 to 200 of about 24,801 (225)
Some of the next articles are maybe not open access.
Generalized cross entropy method for analysing the SERVQUAL model
Journal of Applied Statistics, 2014The aim of this paper is to define a new approach for the analysis of data collected by means of SERVQUAL questionnaires which is based on the generalized cross entropy (GCE) approach. In this respect, we firstly give a short review about the important role that SERVQUAL plays in the analysis of service quality as well as in the assessment of the ...
CIAVOLINO, Enrico, Calcagnì A.
openaire +3 more sources
Measuring university service quality by means of SERVQUAL method
Asian Journal on Quality, 2012PurposeThe purpose of this paper is to determine university service quality in the International branch of Amirkabir University (Iran).Design/methodology/approachIn this study, a total of 102 students in five courses (Electronic engineering, Civil engineering, Mechanical engineering, Chemical engineering and MBA) in the international branch of ...
Khodayar Abili +2 more
openaire +1 more source
MANAGING SERVICE QUALITY – SERVQUAL METHOD: STRENGTHS AND WEAKNESSES [PDF]
Advanced Logistic Systems, 2007 In this paper I give a short overview about measuring service quality. For services, the assessment of quality is made during the service delivery process, I which usually takes place with an encounter between a customer and a service contact person. Customer satisfaction with service quality can be defined by comparing perceptions of service received ...
openaire
MEASUREMENT OF AIR TRANSPORTATION SERVICE QUALITY BY SERVQUAL METHOD
2023Havacılık sektörü, küresel ekonomilerin ve ticaret ağlarının odağında gelişen ve geçmişten günümüzekadar uzanan köklü bir yapıya sahiptir. Bu nedenle hava taşımacılığını oluşturan bileşenlerin herbiri sektörde ayrı bir öneme sahipken bu önemin gerekçesi olarak zamanla başlı başına bir pazarhaline gelen havayolu ulaşımı rekabet piyasalarında yerini ...
Hatipoğlu, Seda, Kepti, Yaşar
openaire +1 more source
Analisis Kualitas Layanan Sistem Informasi Menggunakan Servqual Method
Seminar Nasional Aplikasi Teknologi Informasi (SNATI), 2013Sistem informasi dibangun sebagai fasilitas pendukung kinerja dalam suatu instansi yang dimaksudkan untuk mempermudah tugas pengguna (user) sehingga tercapai penghematan waktu, biaya, dan sumber daya dalam pengambilan keputusan. Kepuasan pengguna dari suatu Sistem Informasi merupakan salah satu faktor atau ukuran keberhasilan bagi setiap pengembangan ...
openaire +1 more source
Measuring Service Quality in Hotel Operations by Servqual Method
2014Otel işletmeleri, müşterilerini maksimum düzeyde memnun ederek kar sağlama amacını güderler. Müşteri memnuniyetinde ise, hizmetin kalitesinin yüksekliği önemli bir unsurdur. Hizmetin kalitesinin ölçülmesi ve eksikliklerin giderilmesi de yine müşterilerin, işletmeye gelmeden önceki ve işletmeye geldikten sonraki beklentilerinin ölçülmesi ile mümkündür ...
ÖZTÜRK, Yüksel, SEYHAN, Kadir
openaire +1 more source
SERVQUAL METHOD AND APPLICATION OF A SERVICE COMPANY Abstract
2013Hizmet sektöründeki tüm firmalar gibiotellerde de, artan rekabet karşısında iyi ve kaliteli hizmet sunmakzorundadırlar. Bir işletmenin başarısı hizmet fonksiyonunun ne kadar iyiolduğuna değil, müşterinin o fonksiyondan beklentilerinin ne ölçüdekarşılandığına bağlıdır. Bu da bir bakıma verilen hizmetten ne kadar memnunolduğunun ölçüsüdür.
Filiz, Zeynep, Kolukısaoğlu, Sıdıka
openaire +1 more source
Service Analysis at Java Laundry Using Servqual and IPA Methods
Jurnal Ilmiah TeknikJawa Laundry is a small business engaged in laundry services. The services offered can be washing, drying, and/or ironing. Preliminary data indicates a decrease in income over the past six months in the period from January to June, respectively as follows: Rp458,839, Rp451,897, Rp402,290, Rp253,367, Rp402,290, and Rp254,433.
null Ainul Haq +2 more
openaire +1 more source
Evaluation of the healthcare service quality — implementation of SERVQUAL method
Marketing i Rynek, 2022Valiantsina Yarmak, Ewa Rollnik-Sadowska
openaire +1 more source