Service quality in hospital inpatient care: SERVQUAL model approach [PDF]
Health SA Gesondheid: Journal of Interdisciplinary Health SciencesBackground: The quality of inpatient health care services significantly influences patient satisfaction, shaping perceptions of hospital performance and health care accessibility.
Sitti Rahmatia +5 more
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Service Quality Assessment Using Servqual and Kano Models [PDF]
Jurnal Teknik Industri, 2019 The purpose of this study is to assess the quality of services by using the integration of Servqual and the Kano model. In this study, Servqual is used to determine the quality criteria that must be improved.
Shanty Kusuma Dewi
doaj +2 more sources
Analisis Kepuasan Pelanggan Terhadap Pelayanan PT. POS Indonesia (Persero) Cabang Ambon Menggunakan Metode Servqual dan Lexicon Based [PDF]
JuTISI (Jurnal Teknik Informatika dan Sistem Informasi), 2017 — PT. POS Indonesia (Persero) Ambon Branch is one company that is engaged in the field of services is always trying to provide the best service to the community. With the competition being so tight tight, it should the company to do is continue to keep
Febrilien Matresya Matulatuwa
doaj +4 more sources
Measuring the impact of dental service quality on revisit intention using an extended SERVQUAL model [PDF]
Frontiers in Oral HealthBackgroundThe pursuit of quality services can lead to both service enhancement and increased motivation to visit dental centers for oral health treatment.AimsThe purpose of this study is to investigate the effect of dental center service quality factors ...
Rayan Sharka +3 more
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Assessing the quality of dental services using SERVQUAL model.
Dent Res J (Isfahan), 2018 The measurement of service quality had an important role in managing service provided, diagnosing the problem, and assessing service performance. Patient satisfaction is one of the key indicators of quality in health-care organizations. This study aimed to measure the service quality gap of patients' perceptions and expectations in five dimensions at a
Dopeykar N +5 more
europepmc +4 more sources
Research on express service defect evaluation based on semantic network diagram and SERVQUAL model. [PDF]
Front Public Health, 2022 Gu S, Wang K, Gao L, Liu J.
europepmc +3 more sources
Simulasi Model Servqual Untuk Layanan Pengunjung Perpustakan AMIK XYZ
Jurnal Kajian IlmiahThis research aims to find out the extent of satisfaction of visitors to the AMIK XYZ library after visiting and using the facilities in the library. So far, the AMIK XYZ library has never conducted a customer satisfaction survey regarding library services.
Sugeng Murdowo
openalex +3 more sources
Contribution and Trend to Quality Research—a literature review of SERVQUAL model from 1998 to 2013 [PDF]
Informatică economică, 2015 While many past studies focus on service quality research, especially using the “SERVQUAL”, little is known about the mechanics of this model. Motivated by the need to gauge the contribution of the SERVQUAL model, this study reviews 367 SSCI and SCI ...
Ya Lan WANG +3 more
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Private healthcare quality: applying a SERVQUAL model [PDF]
International Journal of Health Care Quality Assurance, 2010 PurposeThis paper seeks to develop and test the SERVQUAL model scale for measuring Malaysian private health service quality.Design/methodology/approachThe study consists of 340 randomly selected participants visiting a private healthcare facility during a three‐month data collection period.
Butt, Mohsin, de Run, E.
openaire +3 more sources
Crashworthiness capability of jute and glass fibre reinforced epoxy tubes under quasi-static loading condition for automotive application [PDF]
, 2021 During last few years, the interest in using natural fibers as reinforcement in polymers has increased dramatically. Natural fibers are not only strong and lightweight but also relatively very cheap.
Hamza, Sabah Salim
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