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, 2010 Approximately 16% of UK couples are currently married abroad. However, academic or practitioner focused research that explores the complex nature of a couple’s buying preferences or the development of innovative marketing strategies by businesses ...
Anderson C. +33 more
core +1 more source
Assessing Omnichannel Service Quality in the Public Sector
Public Administration, Volume 103, Issue 2, Page 581-599, June 2025.ABSTRACT Services in the public sector are often provided as a hybrid combination of both digital (e.g., online registration) and physical (e.g., offline appointment) service channels, which can be referred to as omnichannel services. There is a lack of instruments in the literature that can measure the perceived quality of public sector omnichannel ...
Fabian Walke, Till J. Winkler
wiley +1 more source
Health Science Reports, Volume 8, Issue 5, May 2025.Abstract Background and Aims Patient satisfaction is a critical metric for assessing the quality of pharmaceutical services in healthcare systems. This study aims to build a questionnaire with various items to comprehensively evaluate patient satisfaction with pharmacy services at the 108 Military Central Hospital and to identify key influential ...
Do Xuan Thang +5 more
wiley +1 more source
The effect of national culture on information flow [PDF]
, 2011 The primary purpose of this paper is to test the effect of national culture on service provision within Islamic Insurance(Takaful). This paper seeks to incorporate the following constructs: Power distance, information gap and information flow as an ...
Dennis, C
core
Veterinary Medicine and Science, Volume 11, Issue 3, May 2025.The study reported on satisfaction indices and prediction models for dimensions and indicators of service quality for clients accessing services in a companion animal hospital in Ghana. In general, client satisfaction indices were very high indicating good delivery performance.
Paa Kobina Turkson +2 more
wiley +1 more source
Quality of services aimed at achieving customer satisfaction [PDF]
Ekonomija: teorija i praksa, 2019 This paper deals with the analysis of tourism market and the manner in which the quality of provided service determines the level of tourist satisfaction.
Gašević Dragana +2 more
doaj
Improving the Service Quality as a Socially Responsible Activity of Hotel Companies [PDF]
In this article, the results of the survey examining quality of service in spa hotels are interpreted. Research was conducted in five spas in West Morava region during August and September 2008. Service quality was measured with a model based on SERVQUAL
Ivana Blesic +2 more
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When excessive service turns bad: Service alignment for transaction‐specific needs
Journal of Consumer Behaviour, Volume 24, Issue 1, Page 109-125, January 2025.Abstract Service firms strive to meet and exceed customers' expectations, but more services are not always welcome. To answer the question why extra services may not always lead to positive service evaluations, we examined the effectiveness of service alignment with transaction‐specific needs as a reference standard for service evaluations and ...
Kawon Kim, Haemoon Oh
wiley +1 more source
Evaluation of Educational Services Quality for Healthcare Services Management Students of Isfahan University of Medical Sciences Based on SERVQUAL Model [PDF]
مجله ایرانی آموزش در علوم پزشکی, 2015 Introduction: Developing a system of higher education regardless of increasing the quality will bring about outcomes such as academic failure, scientific dependency, brain drain, lack of entrepreneurship and poor knowledge generation.
Mohammad Hossein Yarmohammadian +5 more
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Assessing the Satisfaction Level of Rural Production Cooperative Members regarding Internal Service Quality in Chahar Mahal and Bakhtiari Province [PDF]
تعاون و کشاورزی, 2015 This study aimed at assessing the satisfaction level of rural production cooperative members regarding internal service qualityby using SERVQUAL model. The statistical population of this research included 3715 members of rural production cooperatives of ...
Sh. Mahdian, A. M. Amini, A. Yousefi
doaj