Results 131 to 140 of about 38,579 (277)

Integrating e-servqual and kano model to improve adorable projects website service quality [PDF]

, 2019
Rahma Fauziyah, Yati Rohayati, Boby Hera Sagita   +2 more
openalex   +1 more source

The Survey of the Service Quality. Application to a Hotel using the SERVQUAL Model [PDF]

Quality is a subjective concept, which depends on the individual’s perceptions and expectations. These perceptions and expectations may be different one from the other and they may evolve in time.
Nicolae Istudor, Olimpia State
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Penggunaan model servqual bagi mengukur perkhidmatan pendidikan tinggi di UTHM [PDF]

, 2013
Kajian ini adalah bertajuk "Meningkatkan Kualiti Perkhidmatan Pendidikan Teknik dan Vokasional bagi mengubah dan meningkatkan pandangan masyarakat terhadap pendidikan teknik dan vokasional".
Amir Razlan Shapawi, Mohd Ezhar
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Analysis of the SERVQUAL Based Mixed Teaching Model in Colleges

, 2022
Yinghong Li
openalex   +1 more source

Proposed enhanced gap analysis model for information systems sector (ISSERVQUAL)

Acta Commercii
Orientation: Gap analysis in the information system (IS) sector is difficult to assess. Research purpose: A gap analysis model based on SERVQUAL is proposed to assess the gaps in IS services.
Raghda Taha, Khaled Abdallah, Yasmin Adel   +2 more
doaj   +1 more source

Evaluation of the Quality of Services Provided by Selected Hospitals in Tehran City using the SERVQUAL Model [PDF]

, 2017
Nabi Omidi, Mohammad Reza Omidi, Heshmatollah Asgari, Karam Khalili   +3 more
openalex   +1 more source

IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: EVIDENCES FROM THE RESTAURANT INDUSTRY IN PAKISTAN [PDF]

The purpose of this study is to contribute to the literature of service quality importance in restaurant industry. The study has been based upon the Servqual technique and Dineserv tool of improving the quality by the service providing organizations. The
Naveed Ur Rehman KHAN, Ubedullah Amjad Ali SHAIKH   +1 more
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proposed AHP-SERVQUAL model for hotel service quality Management

JPM - Journal of Perspectives in Management
This study proposes an AHP-SERVQUAL model to evaluate service quality in the Algerian hotel industry, emphasizing the gap between customer expectations and managerial perceptions. The research involved four hotels in Constantine, Algeria, and analysed responses from 12 managers and 77 customers.
Fares Kheddache, Samir Djadli
openaire   +1 more source

Integrating Kano’s Model and SERVQUAL to Improve Healthcare Service Quality [PDF]

Peer Review Only The purpose of this research is focus on customer relationship management (CRM) strategies and relationship between service attributes and customer satisfaction through Kano’s model especially on healthcare service at the private ...
Sulisworo, Dwi
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Model Servqual Dengan Pendekatan Structural Equation Modeling (Studi Pada Mahasiswa Sistem Informasi) [PDF]

, 2015
Penelitian ini berjudul “MODEL SERVQUAL DENGAN PENDEKATAN STRUCTURAL EQUATION MODELING (Studi Pada Mahasiswa Sistem Informasi)”. Tujuan penelitian ini adalah untuk mengetahui model Servqual dengan pendekatan Structural Equation Modeling pada mahasiswa ...
Nurfaizal, Y. (Yusmedi)
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