Assessing Patient Satisfaction by Measuring Service Quality in Outpatient Service of a Public Hospital in Bagmati Province, Nepal. [PDF]
Public Health ChallThis study assessed service quality in a public hospital in Bagmati Province, Nepal, using the SERVQUAL model. Tangible factors such as facilities, equipment, and staff appearance emerged as the strongest predictors of patient satisfaction, underscoring the importance of improving hospital infrastructure to enhance patient care.
Uprety V +7 more
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SERVQUAL Model with Interrelated Dimensions. The Case of The Pharmacy in Mexico
Journal of Technology Management & Innovation, 2021 This research is focused on understanding the interrelation between the different dimen- sions of the SERVQUAL model in the pharmaceutical area, which have differences in per- ceptions of service domains depending on the cultures in which they are ...
Fernando Alonso Rojas, Giuliani Coluccio
doaj +1 more source
How do customers evaluate hotel service quality? An empirical study in Tehran hotels [PDF]
Management Science Letters, 2013 The purpose of this study is to investigate the dimensions of hotel service quality, to assess relative importance of them and to evaluate service quality of Tehran hotels in terms of guests’ perspectives.
Seyedvahid Najafi +3 more
doaj +1 more source
The relationship between services quality and customer satisfaction among Jordanian healthcare sector [PDF]
Management Science Letters, 2018 The aim of this study is to investigate the effect of the application of service quality on patient satisfaction in Jordanian hospitals using the SERVQUAL model. The study uses samples from Al Hussein Military Hospital in Jordan, where 350 questionnaires
Anas Musleh AL-Mhasnah +3 more
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Transport services quality measurment using SERVQUAL model [PDF]
Tehnika, 2017 Quality in the world is considered to be the most important phenomenon of our age, with a permanent and irreversible growing trend of its emphasis. Many companies have come to the conclusion that high quality of services can provide them with a potential competitive advantage, leading to superior sales results and profit making.
Maksimović Mlađan V. +3 more
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AN ASSESSMENT OF SERVICE QUALITY IN THE AUTOMOBILE SERVICE INDUSTRY: A STUDY OF A DEVELOPING COUNTRY [PDF]
Proceedings on Engineering Sciences, 2023 This paper outlines the findings of a research done to see whether the SERVQUAL model, which was developed for a Western industrialized nation, could be applied to the automobile service industry in Sri Lanka, a developing nation in South Asia.
Saman Yapa , Rangesh Fernando
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Evaluation of User Support: Factors That Affect User Satisfaction With Helpdesks and Helplines [PDF]
, 2007 In addition to technical documentation, face-to-face helpdesks and telephonic helplines are a powerful means for supporting users of technical products and services.
Jong, Menno D.T. de +2 more
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J@ti Undip: Jurnal Teknik Industri, 2012 Tingginya angka keluhan masyarakat terhadap layanan menuntut PT. PLN (persero) untuk mengevaluasi seperti apa tingkat pelayanan yang sudah diberikan kepada masyarakat. Hal tersebut dilakukan untuk membangun citra yang baik di mata masyarakat.
Arfan Bakhtiar +2 more
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A review of service quality and service delivery: Towards a customer co-production and customer-integration approach [PDF]
, 2018 © 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to provide researchers with an overview of the service quality and delivery domain, focussing on the inclusion of customer co-production and customer integration.
Al-Hajla, Ali +3 more
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SERVQUAL Model: Bridging the Gaps in Hotels
International Journal of Recent Technology and Engineering (IJRTE), 2020 Due to the actual fact that the guests square measure unceasingly dynamical and become plenty of refined, marketers have to be compelled to adapt and continue with the modification. The demand for higher standards of services makes it robust for the service suppliers to figure out and management their services efficiently.
Ms. Nidhi Nayna* +2 more
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