Results 21 to 30 of about 38,579 (277)
Diagnosing Service Quality in Retailing: The Case of Singapore [PDF]
, 2010 This paper examines the service quality perceptions of consumers towards retailers in Singapore. We applied SERVQUAL, a popular measure of service quality to a sample of 172 consumers to assess service quality perceptions, expectations and gaps in ...
Durvasula, Srinivas, Lysonski, Steven
core +2 more sources
The Quality of Educational Services from Viewpoints’ Of Dentistry Students of Gorgan In 2021 [PDF]
Journal of Mashhad Dental School, 2023 Background: The notion of educational service quality is multifaceted and arises from the perceived variance between students' expectations from the educational system and the services they actually receive.
Alireza Heidari +5 more
doaj +1 more source
Presenting Modified Servqual Model to Evaluate Flight Attendant Services: Iran Air case study [PDF]
, 2019 Purpose: The investigation of the customer`s viewpoints and utilizing their ideas and expectations in improving the quality of the products, has turned out to be one of the key concerns of the companies working in all fields.
Ahmadvand, Khosro +2 more
core +2 more sources
Service Quality and Farmer-Beneficiaries’ Satisfaction on the Plant-Now-Pay-Later Program of Baybay City Agriculture Office [PDF]
Review of Socio-Economic Research and Development Studies, 2022 The study was conducted to assess the level of service quality and satisfaction of farmer-beneficiaries of the Plant-Now-Pay-Later (PNPL) program administered by the City Agriculture Office of Baybay, Leyte, Philippines.
Mariane Irish D. Aguda +2 more
doaj +1 more source
KUALITAS PELAYANAN FRONT OFFICE, HOUSEKEEPING, FOOD AND BEVERAGE TERHADAP LOYALITAS TAMU [PDF]
Upajiwa Dewantara: Jurnal Ekonomi, Bisnis dan Manajemen Daulat Rakyat, 2017 This research aims to know the servqual Front Office, servqual Housekeeping and servqual Food and Beverage effect on customer satisfaction or guests staying at LPP Garden Hotel Yogyakarta.
Surodjo, Gendro Wiyono
doaj
Store Atmosphere, SERVQUAL and Consumer Loyalty
SEISENSE Journal of Management, 2020 Purpose- With competitors, making business people must continue to evaluate the marketing strategy carried out and understand consumer behavior, especially from the coffee shop.
Purwadi Purwadi +2 more
doaj +1 more source
Journal of Innovations and Sustainability, 2023 Purpose. This research aimed to determine the factors influencing the food consumption habits and satisfaction level of residential students of Dhaka University, Bangladesh. Results. Six residential halls of Dhaka University were selected among the 23
Nafisa Tasnim +1 more
doaj +1 more source
Customer Satisfaction Assessment Using the SERVQUAL Model [PDF]
Science Journal of Business and Management, 2017 The main objective of this study is to examine customer satisfaction in the banking sector using the SERVQUEL model and Ecobank Ghana Limited in Ghana as a case study. The research employed the quantitative research approach. Using a sample size of 150, data was collected and analysed. The research revealed that expectations of customers exceeded their
openaire +1 more source
South African Journal of Business Management, 2016 An extended SERVQUAL instrument is developed, validated and used to measure perceived service quality delivered to students by business schools in an emerging market economy.
E. R. Mbise, R. S.J. Tuninga
doaj +1 more source
Assessment of service quality in special care dentistry department using SERVQUAL model
Journal of Indian Academy of Oral Medicine and Radiology, 2020 Background: Special care dentistry, also known as special needs dentistry includes treating patients who are physically disabled (congenital, traumatic, and/or physiological), medically compromised (systemic, genetic, and/or acquired), and cognitive ...
Prasanthi Sitaraman +2 more
doaj +1 more source