Results 41 to 50 of about 38,579 (277)
Factors associated with service quality in fitness centers based on the SERVQUAL model
Revista CEA, 2019 The objective of this quantitative study is to measure the factors associated with service quality at fitness centers based on the SERVQUAL model. For that purpose, this work proposes a structural model that considers the 5 dimensions in the SERVQUAL ...
Davinson Mosquera-González +5 more
doaj +1 more source
Bridging the gap between service provision and customer expectation [PDF]
, 2009 Purpose: The purpose of this paper is to serve as a reminder to all managers that they must understand their customers, from the customers’ perspective, and not make assumptions about customer needs.
McKnight, S
core +1 more source
Audit Quality From a Service Perspective: A Systematic Literature Review
Accounting Perspectives, EarlyView.ABSTRACT Audit quality is a multidimensional and latent construct that researchers struggle to evaluate and interpret. This paper follows an interdisciplinary approach by systematically reviewing the literature on audit quality evaluation from a service quality perspective.
Lise Muriel Botha +3 more
wiley +1 more source
Decision Sciences, EarlyView.Abstract E‐commerce practitioners and researchers recognize that quality concerns are the primary drivers of customer dissatisfaction with products or services. While dissatisfaction can arise from various factors, little is known about quality and its components, specifically from the perspective of dissatisfied customers. Grounded in the foundational
Rahul Kumar +4 more
wiley +1 more source
Satisfaction Analysis of the Urban Landscape for 45-meter El-Goli Boulevard in Tabriz Using the SERVQUAL Model [PDF]
تحقیقات کاربردی علوم جغرافیایی, 2021 Both visual and service quality of urban landscape play an important role in the process of visual visibility assessment and effectiveness of these services as well.
saeedeh feizi +2 more
doaj
The fee tendering and service quality issue revisited [PDF]
, 2007 Purpose - It is a little over twenty years since mandatory fee scales were abolished by UK professional bodies. During this period fee levels have fluctuated with economic demand, and new procurement strategies such as partnering have been developed, but
Hoxley, M
core +1 more source
Health Science Reports, Volume 9, Issue 4, April 2026.ABSTRACT Background and Aim The quality of dental service provision has a special place in dentistry. This study investigated the quality of dental service provision based on the SERVQUAL model from the perspective of professors, students, and nurses at the School of Dentistry of Kerman University of Medical Sciences in 2021–2022.
Fatemeh Sadat Sajadi +5 more
wiley +1 more source
Testing Servqual Dimensions on the Commercial Bank Sector of Northern Cyprus [PDF]
Financial Theory and Practice, 2007 Although the philosophy of the servqual model developed by Parasuraman, Zeithaml and Berry is universally accepted and applied for measuring service quality in different sectors including banking, the sustainability of Servqual dimensions started to be ...
Okan Veli Şafakli
doaj
Gap between the Expectations and Perceptions of Students regarding the Educational Services Offered in a School of Nursing and Midwifery [PDF]
Journal of Clinical and Diagnostic Research, 2017 Introduction: Awareness of students’ opinions about the various aspects of training provided is an essential factor to evaluate the quality of education.
Fariba Asefi +2 more
doaj +1 more source
Technology or Service Experience? Exploring Consumer Intention Behavior in RSA Restaurants
Psychology &Marketing, Volume 43, Issue 2, Page 374-387, February 2026.ABSTRACT The integration of robotics and service automation (RSA) in the restaurant industry represents a transformative shift in service delivery, influencing consumer behavior and service experiences. This study examines the factors affecting consumer adoption of RSA technologies through two complementary studies.
Maria Teresa Borges‐Tiago +2 more
wiley +1 more source