Results 51 to 60 of about 38,579 (277)
Satisfaction issues in the reinstatement of flood damaged domestic property [PDF]
, 2004 The frequency of flooding is forecast to increase in the UK, as is the number of properties at risk of flooding. Following major floods in England and Wales in recent years, questions have been raised concerning the quality of service received by insured
Homan, Jacqueline +2 more
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International Journal of Consumer Studies, Volume 50, Issue 1, January 2026.ABSTRACT The rapid expansion of digital transformation has intensified scholarly interest in how online environments shape customer experience and behavior. A thorough investigation of the literature in the area showcases its fragmented nature, dominated by two parallel streams, web atmospherics and e‐servicescapes, that exhibit overlapping definitions,
Kalipso Karantinou +1 more
wiley +1 more source
Measuring quality perception of public services: customer-oriented approach
Engineering Management in Production and Services, 2023 The focus of this research is on assessing the perception of public service quality through a customer-centred approach. Public service quality comprises multiple factors that are prioritised differently by customers. Therefore, the study aims to conduct
Butkus Mindaugas +5 more
doaj +1 more source
Comparing tools for Service Quality Evaluation
, 1998 Service quality evaluation is one of the main issues that have recently drawn managers' and researchers' attention. The definition of an evaluation standard not dependent on any particular service context has determined the popularity of many different ...
Caldara, M. +2 more
core +1 more source
Exploring educational service quality and improvement priorities from the viewpoints of health sciences students using the SERVQUAL model [PDF]
, 2021 Mohammed W. Al-Rabia +5 more
openalex +1 more source
Are We Delivering What Customers Want? Charting Logistics Service Quality Research—A Process View
Journal of Business Logistics, Volume 47, Issue 1, January 2026.ABSTRACT Logistics service quality reflects the gap between customers' expectations for logistics service and the actual service they receive, yet it is unclear whether academic research has kept pace with changes in logistics practice over the past 25 years.
Chang Gao +2 more
wiley +1 more source
International Journal of Engineering Business ManagementThis study investigates the impact of SERVQUAL dimensions (Assurance, Reliability, Tangibles, Empathy, and Responsiveness) and review scores on customer sentiment.
Md Kamal Hossain +3 more
doaj +1 more source
Measuring The Service Quality In Airline Companies
Journal of Transportation and Logistics, 2016 In today’s life, it is a very natural process to travel anywhere in countries which is people living or a point all over the world. To reach place that is planned for holiday or work travel, is a usually desired by everyone as soon as possible.
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doaj +1 more source
Empirical investigation on satisfaction and service quality level of radical process change implementation [PDF]
, 2006 The paper reviews the literature related to the implementation of radical process changes in higher education (HE) environment. Several issues and implementation results related to radical process change in HEIs, particularly business process ...
Ahmad, Hartini, Francis, Arthur
core +1 more source
Teaching and learning of performance measurement in OR/MS degrees [PDF]
, 2003 A review of existing UK MS/OR undergraduate programmes was completed to assess the extent and nature of performance measurement teaching. In addition, a survey of performance measurement practitioners was undertaken to obtain views on what should be ...
Shafti, F., Wisniewski, M.
core +1 more source