Results 121 to 130 of about 8,446 (302)

‘We're not going to start lifting stones now…’: Stakeholder perspectives on the role of psychometric methods in outcome measurement

British Journal of Clinical Psychology, EarlyView.
Abstract Objectives Psychological outcome measures guide research and clinical decision‐making, yet many widely used tools were developed with limited psychometric rigour. Although advanced methods (e.g., item response theory, structural equation modelling) are now widely available, their added value in applied research remains uncertain and applied ...
David Byrne, Fiona Boland, Susan Brannick, Robert M. Carney, Pim Cuijpers, Alexandra L. Dima, Kenneth E. Freedland, Suzanne Guerin, David Hevey, Bishember Kathuria, Emma Wallace, Frank Doyle   +11 more
wiley   +1 more source

Analysis of operative factors and practices in social CRM

, 2018
Ayush Tiwari, Madhvendra Misra
openalex   +1 more source

How to enhance SMEs customer involvement using social media: The role of Social CRM [PDF]

, 2018
Colin CJ Cheng, Eric Shiu
openalex   +1 more source

Customer relationship management for brand commitment and brand loyalty

, 2015
This article examined the impact of customer relationship management strategy on customers brand commitment and brand loyalty in the Nigeria financial sector.
Wright, Len, Wali, Andy Fred, Wright, Len Tiu, Uduma, Idika Awa   +3 more
core  

Can SMEs Capture the Social Media Phenomenon?: CRM Strategies to Improve Relationship Performance

, 2020
Rivan Sutrisno, Tjetjep Djatnika, Arie Indra Gunawan   +2 more
openalex   +1 more source

The value of social media in CRM : from CRM 1.0 to CRM 2.0

, 2012
Purpose - Through this master’s level thesis, the researcher wants to deeply study CRM and the value of linking social media to it. Specifically, the researcher wants to determine if there is a potential gap between customers’ and companies’ perception
El Bernoussi, Marouan
core  

From Inaction to Action: The Cognitive Liberation of Amazon Workers in North Carolina

British Journal of Industrial Relations, EarlyView.
ABSTRACT We examine the mechanism by which workers move from inaction to collective action, focusing on cognitive liberation, the awareness that change is possible, as it unfolded among workers at an Amazon warehouse in North Carolina who contributed to the emergence of an independent, worker‐led union during a period of renewed growth in organising ...
Carla Lima Aranzaes, Destiny Blackwell
wiley   +1 more source

Anwendungsfälle und Werkzeuge des Social CRM

, 2015
Der Forschungsbericht enthält studentische Arbeiten zu Anwendungsgebieten und Technologien des Social Customer Relationship Management (CRM). Die einzelnen Beiträge ergänzen das einleitend skizzierte Konzept des integrierten Social CRM um konkrete ...
Reinhold, Olaf, Alt, Rainer
core  

Factors Promoting Social CRM

The principal focus of this paper is the development of a conceptual model that incorporates personality variables and service provider-related social media characteristics to propose their impact on consumers' perceptions of the usefulness of social CRM
Ainsworth Anthony Bailey
core   +1 more source

Quick assessment of quality‐of‐life in itch: An exploratory validation of the 5‐item pruritus life quality

JDDG: Journal der Deutschen Dermatologischen Gesellschaft, EarlyView.
Summary Background and objectives Chronic pruritus (CP) significantly impairs quality of life (QoL), but existing patient‐reported QoL tools are either not specific for CP or are very extensive. Patients and methods The 5‐item pruritus life quality (5PLQ, range: 5–25, 7‐day recall) was developed to assess key itch‐related QoL domains (sensory symptoms,
Claudia Zeidler, Simone Garcovich, Svetlana Bobko, Franz J. Legat, Andrey Lvov, Emilie Brenaut, Adam Reich, Esther Serra‐Baldrich, Laurent Misery, Jacek C. Szepietowski, Martin Dugas, Felix Aulenbacher, Pascale Salameh, Sonja Ständer, Manuel P. Pereira   +14 more
wiley   +1 more source