Transformation of Customer Relationship Management (CRM) and the future of companies in service industries [PDF]
Turističko Poslovanje, 2019 This paper explains the concept of CRM, as well as the way this system influences on forming the communication with customers in the future. Through CRM (and systems used to make easier CRM), the companies learn more about their target groups and how to ...
Slavković Ana, Slavković Vukan
doaj
Presence of Social Client Relationship Management within the Nigerian Construction Industry
Buildings, 2018 Client relationship management (CRM) has become a subject matter of interest to both academics and business practitioners. This is because it reflects the need to manage successful and profitable client relationships for organizations.
Rapheal Ojelabi +3 more
doaj +1 more source
Understanding Critical Variables for Customer Relationship Management in Higher Education Institution from Employees Perspective [PDF]
, 2017 The aim of this paper is to evaluate the critical success factors and investigate the benefits that might be gained once implementing Electronic Customer Relationship Management at HEI from employee perspective.
Abu Amuna, Youssef M. +3 more
core
A multi‐level approach for multi‐objective optimization in process eco‐design
Environmental Progress &Sustainable Energy, EarlyView.Abstract This work addresses a central challenge in process eco‐design: how to efficiently integrate environmental and economic criteria—often conflicting—into early design stages while managing the high dimensionality of Life Cycle Assessment (LCA) indicators.
Luis Fernando Morales‐Mendoza +3 more
wiley +1 more source
SOCIAL CRM FOR CUSTOMER KNOWLEDGE MANAGEMENT
Contemporary Economy, 2014 The recent development and expansion of Web 2.0 technologies have created remarkable opportunities for Customer Knowledge Management (CKM). The goals of this paper are to analyze how organizations can apply Social CRM (social technologies integrated with
Dorota Buchnowska
doaj
Measuring the effect of customer relationship management (CRM) components on the non financial performance of commercial banks: Egypt case [PDF]
, 2012 This paper presents customer relationship management (CRM) components as applied on the Egyptian Commercial Banks, examined from the bankers' point of view.
Ghoneim, A +3 more
core
Exploring manuscripts: sharing ancient wisdoms across the semantic web [PDF]
, 2012 Recent work in digital humanities has seen researchers in-creasingly producing online editions of texts and manuscripts, particularly in adoption of the TEI XML format for online publishing.
Hedges, Mark +3 more
core +1 more source
Epilepsia Open, EarlyView.Abstract Objectives Temporal lobe epilepsy (TLE) impacts multiple brain networks. Aberrant functional connectivity has been demonstrated in resting‐state networks (RSNs) that mediate higher brain functions in TLE. This study aimed to identify the reproducible patterns of altered functional connectivity in TLE in a large, international cohort through ...
Victoria Ives‐Deliperi +28 more
wiley +1 more source
Developing a success model of a social student relationship management system
HeliyonSocial media's significance in higher education has increased due to its capacity to enhance participation, communication, teamwork, and information sharing.
Wasef Mater +3 more
doaj +1 more source