Results 211 to 220 of about 25,536 (301)

How employees respond to customer anger and sadness: emotional reciprocity and recovery strategies in service failures. [PDF]

Front Psychol
Song P, Wang Y, Yang Y, Li Y.
europepmc   +1 more source

The Degradation of Access‐Based Business Models: Customer Misbehavior and Shared Mobility

Business Strategy and the Environment, EarlyView.
ABSTRACT Access‐based services are considered one of the strategies to embed sustainability in business models. Yet, because the evolution of these business models has been overlooked, we do not know whether their promise to create triple value is sustained.
Andres Camacho, Carmen Valor
wiley   +1 more source

Dynamic service analytics capabilities and service firm performance: Exploring the mediating roles of adaptive and customer-linking capabilities. [PDF]

PLoS One
Huang Y, Zhang K, Chen X.
europepmc   +1 more source

Nudging ESG Investments via Digital Financial Advising: Evidence From an Investment Game Experiment

Business Strategy and the Environment, EarlyView.
ABSTRACT The influence of financial advisors on retail investors' sustainable investment choices remains surprisingly underexplored, despite their potential to shape investment behavior. This study uses an experimental design to examine how sustainability‐related information provided by a digital (simulated) financial advisor affects individual demand ...
Caterina Lucarelli, Manuele Citi, Matteo Pasquino   +2 more
wiley   +1 more source

Toward robust social media sentiment for SMEs: a comparative study of dictionary-based and machine learning approaches with insights for hybrid methodologies. [PDF]

Front Big Data
Susanto H, Omar AS, Shafa Susanto AK, Setiana D, Fang-Yie L, Shaikh JM, Insani A, Khusni U, Hidayat R, Akbari I, Basuki I.   +10 more
europepmc   +1 more source

The development of a relationship marketing framework that captures the delivery of value in entrepreneurial SMEs

There are a number of environmental pressures facing SMEs and the high failure rates amongst young SMEs highlights the need for research to develop a framework that will permit SMEs to achieve growth with a minimal risk of failure.
Dean, Aftab Ahmed
core  

How to Navigate Disrupted Business Models in the 21st Century: At the Crossroads of the Circular Economy and the Industry 4.0 Transition

Business Strategy and the Environment, EarlyView.
ABSTRACT Our planet faces a critical crisis, with pollution, resource depletion and biodiversity loss surpassing sustainable limits. Businesses must address these challenges, with the circular economy and Industry 4.0 offering transformative potential through closed‐loop systems, regenerative solutions and advanced technologies.
Agnes Toth‐Peter, Rui Torres de Oliveira, Shane Mathews, Leonie Barner   +3 more
wiley   +1 more source

How employees of Korean franchise restaurants perceive older adult kiosk accessibility. [PDF]

Front Public Health
Jang C, Kim S.
europepmc   +1 more source

Green Talk, Costly Walk: The Financial Cost of Greenwashing

Business Strategy and the Environment, EarlyView.
ABSTRACT This study investigates the financial consequences of greenwashing, operationalized as the misalignment between ESG disclosure and actual ESG performance. While prior research has explored the reputational and ethical dimensions of greenwashing, its impact on firms' cost of debt remains underexamined.
S. Taddeo, A. Regoli, O. Weber, R. Carè
wiley   +1 more source

How host-guest interaction types shape value co-creation in urban tourism: The moderating role of AI technology stimuli. [PDF]

PLoS One
Chen G, Chen J.
europepmc   +1 more source