Results 291 to 300 of about 25,536 (301)

Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM

Journal of Business Research, 2014
Kevin J Trainor, Adam Rapp, Raj Agnihotri   +2 more
exaly  

How Social Media Communications Combine with Customer Loyalty Management to Boost Green Retail Sales

Journal of Interactive Marketing, 2019
Rohan Miller
exaly  

Examining social customer relationship management among Irish hotels

International Journal of Contemporary Hospitality Management, 2018
Patrick Mccole
exaly  

The use of social customer relationship management by building contractors: evidence from Tasmania

Construction Management and Economics, 2016
K Swarts, Kim Lehman
exaly  

Customer Relationship Management and Social Media Use

2014
Aurora Garrido Moreno, Nigel Lockett
openaire   +1 more source

New paradigm of digital marketing in emerging markets: from social media to social customer relationship management

International Journal of Management Practice, 2016
Shirin Alavi
exaly  

First Step in Social Media: Measuring the Influence of Online Management Responses on Customer Satisfaction

Production and Operations Management, 2014
Bin Gu, Qiang Ye
exaly  

THE ROLE OF SOCIAL MEDIA IN CUSTOMER RELATIONSHIP MANAGEMENT

Route Educational and Social Science Journal, 2020
openaire   +1 more source

Impact of Social Customer Relationship Management on Customer Satisfaction

Anber Abraheem Shlash Mohammad, Khaleel Ibrahim, Suleiman Mohammad, A. Vasudevan, Hassan Ali Al-Ababneh, Ibrahim Alkhaldy, Mohammad Motasem Alrfai, Hariharan N. Krishnasamy, Rabindra Dev Prasad Prasad   +8 more
openaire   +1 more source

Role of social media technologies and customer relationship management capabilities 2.0 in creating customer loyalty and university reputation

Journal of Marketing for Higher Education
Muhammad Haroon Shoukat, Muhammad Shakil Ahmad, Bilal Khan   +2 more
exaly