Improving the Services Quality of Educational Staff Based on Satisfaction and Loyalty Analysis of Nursing Students [PDF]
Introduction: Educational staff services play a role in determining the quality of education. Service quality is able to provide satisfaction for students.
Fresty Africia +2 more
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Factors Influencing Staff Loyalty to Organization from the Viewpoints of Employees and managers in Rafsanjan University of Medical Sciences [PDF]
Factors Influencing Staff Loyalty to Organization from the Viewpoints of Employees and managers in Rafsanjan University of Medical Sciences Hamed Zeinali1*, Afsane Mirzayi2, Elnaz Purkhalui2 1.
Hamed Zeinali +2 more
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The effect of the serving staff on restaurant selection and customer loyalty [PDF]
This study was conducted to describe and determine the relationship between the serving staff in restaurants and restaurant customer loyalty. A telephone survey based on a random sample of Fort Collins households was conducted to determine the relative importance of the serving staff in the continued selection of a restaurant, the personality and skill
Barr, Jodie, author +3 more
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IMPACT ON STAFF LOYALTY performance of the company
В статье исследуется влияние лояльности персонала ЗАО «Крафтвэй корпорэйшн ПЛС» на эффективность работы компании. Рассмотрены основные подходы к определению понятия «лояльность персонала компании» и его практические аспекты.
M. N. Vrazhnova +6 more
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ECONOMIC AND MATHEMATICAL MODELING OF STAFF LOYALTY LEVEL [PDF]
У статті розкрито поняття лояльності персоналу. Зазначено, що лояльність персоналу – це доброзичливе, коректне, щире, шанобливе ставлення до керівництва, співробітників, інших осіб, їхніх дій, до компанії загалом; усвідомлене виконання співробітником ...
Halyna Kvita +2 more
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Employee loyalty: a study of staff commitment levels towards retailing, the retailer and the store [PDF]
Securing the commitment of employees can generate a number of organisational benefits, such as reducing recruitment costs and improving interactions between customers and employees.
Whysall, P +6 more
core +1 more source
Determinants of Loyalty Intention in Portuguese Mobile Market [PDF]
Copyright © 2011, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited.Our work conceptualizes and highlights the determinants of customers’ loyalty in the Portuguese mobile market.
Amaral, Francisco Emanuel +1 more
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Impact of staff loyalty on the formation of customer loyalty
The article discusses the satisfaction of employees, which affects customer satisfaction through quality service, which ultimately leads to higher financial results. Currently, in most cases, attraction of new customers is more expensive than retaining old ones, therefore the formation of loyalty has become an important task of each ...
Tatyana Lustina, Alyeksandra Panova
openaire +1 more source
Positive business reputation formation as a challenge of organizational behavior
The paper provides a critical overview of different conceptions concerning positive business reputation formation. Hence, the aim of the study is to explore the impact of organizational behavior on building positive business reputation as one of the main
Iryna Shavkun, Yana Dybchinska
doaj +1 more source
The objective of this study was to investigate whether superior service quality and superior transaction-specific customer satisfaction will enhance loyalty (as measured by purchasing intentions) among patients in the private health care industry.
C. Boshoff, B. Gray
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