Results 41 to 50 of about 2,888,665 (222)

Effect of staff competence on customer loyalty in the hospitality industry in Sri Lanka

World Journal of Advanced Research and Reviews
This research investigates the relationship between staff competence and customer loyalty within the Sri Lankan hospitality industry. This study addresses a critical gap in understanding how skilled and professional service personnel impact guest ...
Rasika Lakshan Gunawardana, Janaka Rumesh Gamlath, Dillina Herath   +2 more
semanticscholar   +1 more source

The effect of consumer based brand equity on the consumer satisfaction and brand loyalty in the Hotel industry (case study: Pars Hotels Investment Company) [PDF]

Muṭāli̒āt-i Mudīriyyat-i Gardishgarī, 2005
Branding is one of the determinants of brand equity in the global hotel industry. This study aims to investigate the mediating effects of consumer satisfaction on the relationship between consumer-based brand equity and brand loyalty in Pars Hotels ...
mehdi rastghalam, seyedahmad khatunabadi
doaj  

Putting patients first: when home-based care staff prioritise loyalty to patients above the system and themselves. An ethnographic study

BMC Medical Ethics
The growing number of older people worldwide poses challenges for health policy, particularly in the Global North, where policymakers increasingly expect seniors to live and receive care at home.
C. K. Hertzberg, Morten Magelssen, A. K. T. Heggestad   +2 more
semanticscholar   +1 more source

ANTECEDENTS AND CONSEQUENCES OF CUSTOMER EXPERIENCE IN SKINCARE PRODUCTS

Journal of Management Small and Medium Enterprises (SME's)
This study aims to identify and measure the extent to which employee empathy, communication with staff, and transaction convenience influence the formation of brand love and brand loyalty. The unit of analysis for this research is the users or consumers
John David Daniel Hutasoit, Kurniawati Kurniawati, Yolanda Masnita   +2 more
doaj   +1 more source

The Effect of Staff Competence, Customer Satisfaction, and Service Quality on Cargo Shipping Service User Loyalty

Siber Journal of Transportation and Logistics
: The Effect of Staff Competence, Customer Satisfaction and Service Quality on Cargo Shipping Service Users is a scientific article of literature study within the scope of the combination of human resources and marketing management.
Esterlinus Edwin Lermatan, Reza Fauzi Jaya Sakti, A. Ghafar, Sarovah Widiawati, Siti Krisnawati, Otto Sugiharto Prakoso   +5 more
semanticscholar   +1 more source

An Empirical Study of Paradigm Shift in Patient Loyalty Towards Hospitals in The Wake of the COVID-19 pandemic

Asia Pacific Journal of Health Management, 2023
Purpose: This research paper aims to identify the factors that have influenced patients' loyalty towards hospitals, doctors, or healthcare providers during the COVID-19 pandemic.
Amit Kumar Nag, Bhumiphat Gilitwala
doaj   +1 more source

Management of Social Intelligence as an Element of Ensuring Personnel Security of the Enterprise: Gender Aspect

Journal of Women's Entrepreneurship and Education
Gender diversity and awareness of its impact on the effectiveness of management decisions contribute to creating a strong corporate environment, improving team cooperation and increasing the organization's competitiveness in the modern market.
Daniela Palaščáková, Ihor Liadskyi, Dmytro Diachkov   +2 more
doaj   +1 more source

RELATIONSHIP OF THE STAFF LOYALTY AND THE PERFORMANCE OF THE DENTAL CLINIC OF THE KRASNOYARSK STATE MEDICAL UNIVERSITY NAMED AFTER V.F. VOYNO-YASENETSKY

Sovremennye Issledovaniâ Socialʹnyh Problem, 2013
We used the NPS methodology (Net Promoter Score) developed by Fred Reichheld to determine loyalty of KRASSMU dental clinic staff. The method makes it possible using only 2 questions to evaluate not only the level of employees’ loyalty to the organization,
Татьяна Леонидовна Маругина, Анатолий Кузьмич Яркин, Вадим Валентинович Федотов, Екатерина Сергеевна Загородних   +3 more
doaj  

Tidslojalitet

Sociologisk Forskning, 2020
Exploring time loyalty. The interweaving of time and loyalty in faculty administrator’s work strategies This article has an exploring and theorizing approach and aims to explore the function of the notion of time together with the concept of loyalty ...
David Öborn Regin, Jonas Axelsson, Markus Arvidsson   +2 more
doaj   +1 more source

The effect of service quality and customer value on customer satisfaction and customer loyalty in Bank Sultra

JPPI (Jurnal Penelitian Pendidikan Indonesia), 2023
The purpose of this study was to determine and analyze the effect of service quality and customer value on satisfaction and loyalty, the effect of satisfaction on loyalty, the role of satisfaction in mediating the relationship between service quality and
Abdul Razak, Abdul hakim, Asraf Yunus
doaj   +1 more source