Results 61 to 70 of about 2,888,665 (222)
, 2016 : Customers during judge the quality of a service often consider on the behavior of employees. Therefore customer orientation of employees is an important factor for the success of an organization.
Nazanin Jarideh
semanticscholar +1 more source
Employee loyalty: an exploration of staff commitment levels towards retailing, the retailer and the store [PDF]
, 2007 Securing the commitment of employees can generate a number of organisational benefits, such as reducing recruitment costs and improving interactions between customers and employees.
Harris, L. +3 more
core +1 more source
Impact of Brand Loyalty on Brand Extension [PDF]
, 2012 The key objective of this study is to explore the effects of different dimensions of brand loyalty towards the original brand on the evaluation of brand extensions.
Ahmed Imran , Hunjra +3 more
core +1 more source
Student perceptions of customer experience in a higher education environment
Acta Commercii, 2014 Orientation: Higher education institutions (HEIs) are facing many challenges such as intense competition and a decrease in government subsidies. Creating more satisfied undergraduate students with a high level of loyalty can increase retention of ...
Albertus le Roux, Renier J. van Rensburg
doaj +1 more source
The Assessment of Staff Loyalty as an Element of Work Motivation
Общество: социология, психология, педагогика, 2019 The study discusses the development of staff motivation through the assessment of employee loyalty to a company. Having analyzed sociological survey results, Russian and international scientific literature, the author reveals that loyalty is a characteristic of the staff associated with the commitment to a company, approval of ...
openaire +1 more source
Problems of an assessment of loyalty of governmental employees to formal groups of membership
Психология и право, 2018 The article suggests a solution to the previously raised problem of contradictions of administrative-legal and phenomenological approaches to assessing loyalty of law enforcing governmental employees.
S.V. Gornostaev, V.M. Pozdnyakov
doaj +1 more source
Developing Evolutionary–Based Domain–Specific Loyalty Scales [PDF]
, 2010 Loyalty has been researched in many areas, but little attention has been paid to whether loyalty is a unitary construct or differs across domains. We suggest that loyalty will differ across domains in accordance with the challenges our ancestors faced ...
Shattuck, Kraig S.
core
Interaction of Employee Loyalty and Customer Loyalty in the Service Industry
تحقیقات بازار یابی نوین, 2011 The subject of customer loyalty is a focal concern of marketers who seek to identify its antecedents and casual structure with the aim of better understanding of its relationship with employee loyalty, particularly in the service sector.
monireh dabooeian, manijeh gharecheh
doaj +2 more sources
Factors Influencing the Participation in Customers’ Loyalty Programmes: The Case of Croatia
Entrepreneurial Business and Economics Review, 2018 Objective: The purpose of this research is to explore selected components of loyalty programmes in Croatia, so that retailers can conceptualise an optimal and effective loyalty programme for their customers.
Ivan Kovač +2 more
doaj +1 more source
The Influential Factors of Health Care Customer Loyalty: Evidence from Serbia
Management, 2020 Research question: This study aims to investigate the determinants of customer loyalty in a European emerging economy’s health care setting. Motivation: In spite of a rising research interest in the determinants of patients’ loyalty over previous years ...
Tamara Rajić +2 more
doaj +1 more source