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Not Virtual, but a Real, Live, Online, Interactive Reference Service
Medical Reference Services Quarterly, 2003In today's fast-paced environment, traditional medical reference services alone are not adequate to meet users' information needs. Efforts to find new ways to provide comprehensive service to users, where and when needed, have often included the use of new and developing technologies.
Lisa Lott, Jerant, Kenneth, Firestein
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InfoEyes Information Service: A Virtual Reference Service for Print-Impaired Individuals
The Reference Librarian, 2009This article discusses the InfoEyes Information Service, an innovative virtual reference service for individuals who are print-impaired, which began as a pilot project in 2004 and continues to serve this historically underserved population. The context for this discussion is framed by a brief historical summary of the provision of library services for ...
Linda Rossman, Catherine A. Durivage
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Reference anytime anywhere: towards virtual reference services at Penn State
The Electronic Library, 2002Discusses how technological developments in libraries have led to the emergence of new service paradigms. Reference services are receiving prime attention as librarians strategically position themselves to serve users who are entering the library both through the physical gateway and the electronic gateway.
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2003
This paper focuses on the quality of virtual reference service in public institutions classified by the Carnegie Classification as Doctoral/Research--Intensive and Doctoral/Research--Extensive universities. Virtual reference service for ten different universities was evaluated by utilizing the Virtual Reference Desk organization's Facets of Quality for
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This paper focuses on the quality of virtual reference service in public institutions classified by the Carnegie Classification as Doctoral/Research--Intensive and Doctoral/Research--Extensive universities. Virtual reference service for ten different universities was evaluated by utilizing the Virtual Reference Desk organization's Facets of Quality for
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Virtual reference services: Evaluation of online reference services
Bulletin of the American Society for Information Science and Technology, 2008openaire +1 more source